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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#11

Post by idopmstuff »

acedTrex wrote: post #8
AstroBen wrote: post #5

From cursor developer: "Hey! We have no such policy. You're of course free to use Cursor on multiple machines. Unfortunately, this is an incorrect response from a front-line AI support bot. We did roll out a change to improve the security of sessions, and we're investigating to see if it caused any problems with session invalidation. We also do provide a UI for seeing active sessions at cursor.com/settings. Apologies…

lol this is totally the kind of company you should be giving money too

I mean to be fair, I like that they're putting their money where their mouth is so to speak - if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#12

Post by rustc »

birdman3131 wrote: post #3

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain.

Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#14

Post by xbar »

rustc wrote: post #12
birdman3131 wrote: post #3

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

I worry that the tally of those who do is much higher than is prudent.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#15

Post by zanellato19 »

idopmstuff wrote: post #11
acedTrex wrote: post #8

Earlier quoted context omitted.

lol this is totally the kind of company you should be giving money too

I mean to be fair, I like that they're putting their money where their mouth is so to speak - if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support.

> you should probably have AI doing what should be simple, frontline support.

AI companies are going to prove (to the market or to the actual people using their products) that a bunch of "simple" problems aren't at all simple and have been undervalue for a long time.

Such as support.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#17

Post by jimjimjim »

aarestad wrote: post #9
jimjimjim wrote: post #6

A few hallucinations. It's right more times than it's wrong. Humans make mistakes as well. Cosmic justice.

Yes, but humans can be held accountable.

I probably should have added sarcasm tags to my post. My very firm opinion is that AI should only make suggestions to humans and not decisions for humans.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#20

Post by lastcobbo »

AstroBen wrote: post #5

From cursor developer: "Hey! We have no such policy. You're of course free to use Cursor on multiple machines. Unfortunately, this is an incorrect response from a front-line AI support bot. We did roll out a change to improve the security of sessions, and we're investigating to see if it caused any problems with session invalidation. We also do provide a UI for seeing active sessions at cursor.com/settings. Apologies…

When you vibe-code customer service
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