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BufferBox: Amazon Lockers? We Had That Idea First

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Re: BufferBox: Amazon Lockers? We Had That Idea First

#11
post #9

It'll be interesting to see Amazon square off against a startup. They've been doing battle with B&M stores, Google and Apple. It'll be interesting to see how they deal with a company several orders of magnitude smaller than them. With the amplifying effect of YC behind them, it'll be interesting to watch.

So, if Amazon loses here, they still get to ship lots of products to people who might otherwise buy from a B&M store? Seems win/win for Amazon.

Re: BufferBox: Amazon Lockers? We Had That Idea First

#12

These lockers are good, but what I think we should really improve is the quality/performance of our mailing/delivery systems. The lockers are just a patch to the existing lame systems. If a company can deliver all days in a week (including weekends) and all time in a day (including evenings and nights), and the delivery men really called before they left a note, that company would win the game.

I actually think lockers are more convenient because I don't even have to think about the day and time. I just pick up my package when it's convenient.

I also imagine customized delivery times would increase costs and make logistics more difficult. The only place I know offhand that has customized delivery times is Tokyo, so I wonder how they manage. Probably more affordable in a high density area with couriers.

Re: BufferBox: Amazon Lockers? We Had That Idea First

#13
Installing lockers is something that I would get into if I wasn't already involved with a company doing something very similar but not for package deliveries. Once you build out the infrastructure, you have an asset with good ROI and a moat against potential competitors. I know someone doing exactly this right now and is basically trying to expand as quickly as possible.

Re: BufferBox: Amazon Lockers? We Had That Idea First

#14
I actually worked with BufferBox this summer as part of my design class. They mentioned that while they and Amazon Locker were breaking new ground here in North America, this type of service is pretty old-hat in Europe. For example, DHL runs their PackStation service in Germany (and apparently in the rest of Europe too) [http://www.dhl.de/en/paket/privatkunden/packstation.html]. There are a bunch of other fairly large and developed competitors all over Europe as well.

Re: BufferBox: Amazon Lockers? We Had That Idea First

#15
post #4

What a perfect solution for peer-to-peer delivery and selling/buying stuff from craigslist! Amazon may have their lockers, but there's plenty of room for this take on use cases that Amazon wont (yet) - run fast!!! :)

I don't think this is viable for Craigslist style transactions, meeting in person lets you verify the listing is what you expected and still leaves room for haggling if necessary. Picking up from a locker would require complete trust in the vendor and leave little room for recourse if something went wrong.

This could still be good for small transactions, Craigslist is just too small.

Re: BufferBox: Amazon Lockers? We Had That Idea First

#16

I actually worked with BufferBox this summer as part of my design class. They mentioned that while they and Amazon Locker were breaking new ground here in North America, this type of service is pretty old-hat in Europe. For example, DHL runs their PackStation service in Germany (and apparently in the rest of Europe too) [ http://www.dhl.de/en/paket/privatkunden/packstation.html ]. There are a bunch of other fairly la…

Wikipedia also has an English article about Packstation: http://en.wikipedia.org/wiki/Packstation

(You might think it's only on the German wikipedia, that's why I think this is worthwhile to post.)

Re: BufferBox: Amazon Lockers? We Had That Idea First

#17
post #7

Earlier quoted context omitted.

I was offered local locations (all 7-11s) for an order I placed to the SF Bay Area yesterday, so it looks like SF can be added to that list.

Did you end up getting your order shipped there? I was given the option ship an order to one of the lockers in SF on Monday, but when I tried to select it, I got an error. In any case, it suggests that they should be available in SF soon.

They are available here in the Bay Area (I went to go see one last week). Only products fulfilled by Amazon can be shipped to locker locations.

Re: BufferBox: Amazon Lockers? We Had That Idea First

#18

These lockers are good, but what I think we should really improve is the quality/performance of our mailing/delivery systems. The lockers are just a patch to the existing lame systems. If a company can deliver all days in a week (including weekends) and all time in a day (including evenings and nights), and the delivery men really called before they left a note, that company would win the game.

One of the major problems with carriers is that they are being pushed to drive costs down from retailers who can demand it. Residential deliveries are costly because 50% fail on the first attempt (this is why UPS charges an extra $1.25 for residential deliveries). Shipping is quickly becoming a commodity. Locker delivery enables delivery density (multiple parcels at one stop), saves huge costs compared to traditional residential deliveries, and makes returns a whole lot easier and cheaper.

Re: BufferBox: Amazon Lockers? We Had That Idea First

#19
I always thought there were laws against running a service like this in the US. For example the rules for registering a USPS P.O. box are very stringent:

> To rent a PO Box, two different forms of identification are required. At least one of them must be a valid photo ID. [1]

This way they can actually track you down if you have something illegal shipped to the box.

A service like this where you can easily sign up without properly verifying your identity is just waiting to be used as a temporary drop-box for people shipping drugs from SilkRoad, people shipping goods they bought with a stolen credit card, etc.

[1] http://en.wikipedia.org/wiki/Post-office_box#United_States

Re: BufferBox: Amazon Lockers? We Had That Idea First

#20

These lockers are good, but what I think we should really improve is the quality/performance of our mailing/delivery systems. The lockers are just a patch to the existing lame systems. If a company can deliver all days in a week (including weekends) and all time in a day (including evenings and nights), and the delivery men really called before they left a note, that company would win the game.

One of the major problems with carriers is that they are being pushed to drive costs down from retailers who can demand it. Residential deliveries are costly because 50% fail on the first attempt (this is why UPS charges an extra $1.25 for residential deliveries). Shipping is quickly becoming a commodity. Locker delivery enables delivery density (multiple parcels at one stop), saves huge costs compared to traditional…

Good point.

I think at least they can first call you before they attempt to deliver the package. If you are not there, then just keep the package for the next day's delivery. This will avoid the delivery failure and save time of both sides.

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