Live data from Hacker News

Fair Pricing

kagi.com

11–20 of 512 posts

Re: Fair Pricing

#12
post #2

Kudos for adopting a user friendly billing policy. I would love to see the FTC mandate a policy that prohibits automatic renewal billing if the service hasn’t been used for some time.

how would that be enforced?

I'm thinking of the time I had a membership with Anytime Fitness. Entry into the gym entailed scanning a key fob, so it was readily possible to have a record of when I entered, and (relevantly) when I didn't.

This was an exact point I raised when they attempted to charge an expired card twice and then sent my bill to collections. The gym staff admitted to remembering that I attempted to cancel because I was moving to a place with no Anytime Fitness locations; they refused to let me cancel my contract early without me showing them my new lease, which I didn't have yet and wouldn't have until after I had already left my old city. They also surely had electronic records confirming that I had not set foot in an Anytime Fitness since that time - or else, no ability to prove that I had set foot in one since that time.

That they had the nerve to not only keep charging my card but send the progeny of their multiple degrees of utter failure to collections is exactly why they never got a dime out of me. If anything they owed me money, not the other way around. That hundred or so dollars has since rolled off my credit report, but until then I wore that delinquency as a badge of honor. That shithole of a company can shove it.

...anyway, that'd be the way to enforce it: by checking access logs to see if the customer actually used the service. Don't have access logs? Well then, you know the saying: customer's always right.

Re: Fair Pricing

#14

Earlier quoted context omitted.

how would that be enforced?

I'm thinking of the time I had a membership with Anytime Fitness. Entry into the gym entailed scanning a key fob, so it was readily possible to have a record of when I entered, and (relevantly) when I didn't. This was an exact point I raised when they attempted to charge an expired card twice and then sent my bill to collections. The gym staff admitted to remembering that I attempted to cancel because I was moving to…

> they refused to let me cancel my contract early without me showing them my new lease

They problem is the cancellation process, not "they shouldn't charge me if I'm not using it".

Re: Fair Pricing

#15
Probably won't affect me much, since I've happily been a daily user since learning about them at Handmade Seattle last year, but I'm glad they're going this route nonetheless.

Re: Fair Pricing

#16
post #9
post #2

Kudos for adopting a user friendly billing policy. I would love to see the FTC mandate a policy that prohibits automatic renewal billing if the service hasn’t been used for some time.

[flagged]

Who cares anymore in 2025? Maybe in 1999, but now in about 1 year we'll have agents that can manage subscriptions automatically.

Actually, I'm pretty sure OpenAI Operator can already do that, but I don't pay $200 for Pro so I can't confirm.

Re: Fair Pricing

#17
post #14

Earlier quoted context omitted.

I'm thinking of the time I had a membership with Anytime Fitness. Entry into the gym entailed scanning a key fob, so it was readily possible to have a record of when I entered, and (relevantly) when I didn't. This was an exact point I raised when they attempted to charge an expired card twice and then sent my bill to collections. The gym staff admitted to remembering that I attempted to cancel because I was moving to…

> they refused to let me cancel my contract early without me showing them my new lease They problem is the cancellation process, not "they shouldn't charge me if I'm not using it".

Yes, but that problem would've been moot if they were prohibited from charging me for months I didn't use it (i.e. every month after the one wherein I attempted to cancel).

Re: Fair Pricing

#18
post #6

Kindle has been doing this for years and has really made me a loyal customer to them. Always surprised the penny pinchers at Amazon haven't killed it yet.

You mean kindle unlimited? That's the only monthly subscription they have?

Re: Fair Pricing

#19
post #16
post #9

Earlier quoted context omitted.

[flagged]

Who cares anymore in 2025? Maybe in 1999, but now in about 1 year we'll have agents that can manage subscriptions automatically. Actually, I'm pretty sure OpenAI Operator can already do that, but I don't pay $200 for Pro so I can't confirm.

In about 1 year can agents automatically bring back the pre-LLM / pre-AI internet? Thanks :)

- my agent

Re: Fair Pricing

#20
post #9
post #2

Kudos for adopting a user friendly billing policy. I would love to see the FTC mandate a policy that prohibits automatic renewal billing if the service hasn’t been used for some time.

[flagged]

What a needlessly toxic take.

> People who can't wake up without an alarm, should be late for things.

> People who are busy, clearly need to be punished!

> Punishment is the best way to change behavior, it's why I always hit my dog!

> Humans are better at remembering and scheduling things than computers are, obviously we should require humans do these types of things even when it would be trivial to do so programmatically.

> I can punish someone, so I should be allowed to!

Or... you could not be a dick, and go, huh, that would be a very nice thing to do to help out your fellow human! I'm glad someone else is willing to help someone else out just because it's the nice thing to do!

> Giving people a free pass for not paying attention to their own finances is exactly how you end up with people that are even worse at managing their finances than before.

[citation needed]... because I'm pretty sure you just made that up, and it's not true at all.

Post reply on HN