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PayPal.com Gets a Makeover [UI]

paypal.com

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Re: PayPal.com Gets a Makeover [UI]

#12

"When it came to updating our website, we brought in an expert: You." As soon as I read that I closed the tab. I thought it was pretty much agreed by now that relying on the "wisdom of the crowd" is useless when it comes to things that require specialised skills like design. Honestly, I wouldn't trust me to design a nice UI, why on earth would paypal.

I think they're lying; the logo's not bigger.

Re: PayPal.com Gets a Makeover [UI]

#14
I know bashing PayPal is cliché by now, but its UI is seriously one of the worst I've seen for an internet service. Everything loads extremely slowly, and every action is buried inside multiple layers of navigation, which only compounds the problem.

What's more, you often cannot choose how many items to display per page or even search by keyword. This ensures that you have to click through page by page, enduring the slowness each time.

They're obviously aware of these problems, but the fact that they haven't fixed them in years would indicate that either their codebase or their organization (or both) is very inflexible.

Forget about destroying violins, for me this inability to adapt and improve their product is PayPal's main problem.

Re: PayPal.com Gets a Makeover [UI]

#15

I know bashing PayPal is cliché by now, but its UI is seriously one of the worst I've seen for an internet service. Everything loads extremely slowly, and every action is buried inside multiple layers of navigation, which only compounds the problem. What's more, you often cannot choose how many items to display per page or even search by keyword. This ensures that you have to click through page by page, enduring the…

PayPal is indeed pathetic, not only from a UI standpoint, but from a common-sense and security standpoint: http://goldmanosi.blogspot.com/2012/06/forcing-people-to-use...

Re: PayPal.com Gets a Makeover [UI]

#18
Fixing stuff that isn't broken.

One critizism. Some years ago, G started putting these little downward arrow heads at the right side of words, meaning "click the link to open a menu". That was great. It put the user in control (again) of UI elements.

Before, there was only "hovering opens menu", and that is terrible. While moving the pointer accross the screen, all kinds on UI elements jump open and vanish again. Its confusing, most of the time its anoying.

And Paypal? The put the arrow heads at the right of the menu words, but don't respect the click convention. The menus ficker open and close again when you move the pointer away from the menu word. That is not how the it should be.

Re: PayPal.com Gets a Makeover [UI]

#20
I'm getting a little used to everyone on HN bashing every redesign they see (I'm exaggerating, of course) but I have to say I really like this new Paypal design. So much, in fact, that it really saddened me when I found out that it didn't translate over to the app itself once I logged in.
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