I am praying for the day when Airbnb disappears entirely. Another type of cancer in our current society.
Airbnb banned me – how a ML model can misfire?
11–20 of 21 posts
Re: Airbnb banned me – how a ML model can misfire?
#12any chance you use phone for authentication and you have changed phone numbers and someone else is using your old num? or that you reuse a password with airbnb that was in a password breach/leak? could be account takeover.
Re: Airbnb banned me – how a ML model can misfire?
#13> I appealed to this decision, and all I got back was a standardized automated message that this decision is final. This is the part that should be made illegal.
We're only going to suffer more from this if businesses continue to scale their size and revenue but not actual customer service performed by people. We're being boiled alive by automation.
Re: Airbnb banned me – how a ML model can misfire?
#14Maybe it's time for some platform regulations like they do with credit cards. Start with some basic due process requirements.
Especially when you're dealing with real property, which is governed by municipal agencies. Revoke their immunity from small claims court (or all claims, i.e. say arbitration doesn't apply if the dispute has to do with real property in a physical place). If you get ripped off by Airbnb sue them in whatever location the property was in for the amount you are due, plus treble damages.
Re: Airbnb banned me – how a ML model can misfire?
#15What's the logic that lead you to conclude an account being banned after you received and ignored a string of unexpected fraudulent reservation emails is due to a "misfire in their ML model"? Troublesome there is no reasonable recourse to get your account reviewed but the part you're actually posting about (the account getting banned because of unreliable ML) seems hard to agree with.
No email where received besides the automatic ones from the customer service. I have 2FA also that makes me very confident my account was not hacked.
Re: Airbnb banned me – how a ML model can misfire?
#16Sounds like your account was taken over. Rotate passwords that you have in common with AirBnB.
My account taken over while I had 2FA activated and I never received any emails about suspicious transactions besides the support. Doesn't seem right. But I will definitely change the password once I get it back.
Re: Airbnb banned me – how a ML model can misfire?
#17You live in France, so the major tech powers don't have unregulated power. Under the GDPR, you have a right to access the personal data that AirBnB hold about you under Article 15. You have a right for errors to be rectified under Article 16. If a decision was made about you via any automated system, you have the right to human intervention under Article 22. https://gdpr-info.eu/chapter-3/ Direct your request to the…
That's a good plan, Merci. I will ask to access the data to understand why I was banned and then appeal to the decision.
Re: Airbnb banned me – how a ML model can misfire?
#18You live in France, so the major tech powers don't have unregulated power. Under the GDPR, you have a right to access the personal data that AirBnB hold about you under Article 15. You have a right for errors to be rectified under Article 16. If a decision was made about you via any automated system, you have the right to human intervention under Article 22. https://gdpr-info.eu/chapter-3/ Direct your request to the…
> You live in France, so the major tech powers don't have unregulated power. Because that's reserved for the government? :)
It's the opposite in democratic countries such as France: while every other person or entity is free to do everything except what's explicitly regulated, the government only has those powers that are explicitly granted to them by laws and regulations.
The comment you replied to was referring to the EU regulating major tech powers through e.g. GDPR and DSA.
Re: Airbnb banned me – how a ML model can misfire?
#19any chance you use phone for authentication and you have changed phone numbers and someone else is using your old num? or that you reuse a password with airbnb that was in a password breach/leak? could be account takeover.
I had 2FA, with a phone number that didn't change, and I didn't receive any emails about bookings (but my email address associated to the account was not changed by a hacker), so I really don't understand what happened.
Re: Airbnb banned me – how a ML model can misfire?
#20What's the logic that lead you to conclude an account being banned after you received and ignored a string of unexpected fraudulent reservation emails is due to a "misfire in their ML model"? Troublesome there is no reasonable recourse to get your account reviewed but the part you're actually posting about (the account getting banned because of unreliable ML) seems hard to agree with.
No email where received besides the automatic ones from the customer service. I have 2FA also that makes me very confident my account was not hacked.
I'm glad you're confident your account was not hacked but that's not related to anything I said here about the lack of logical conclusion between emails on fraudulent activity leading to the account ban and the misbehaving ML.
You might get more visibility sticking to how you're unable to review this with airbnb get any details or correct the account. Probably a bit late for this post though.