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Tell HN: Educative.io auto-renews without warning, refuses to provide refunds

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Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds

#12

Post by blowski »

qmarchi wrote: post #8
solardev wrote: post #3

Charge it back on your credit card

Just note that without evidence, it becomes he-said-she-said, and a chargeback doesn't negate a contract to pay.

In the UK at least, the vendor needs to show that their process was transparent and fair in order to fulfill their side of the contract. One of the examples specifically called out as unfair is "renewing without sufficient notice".

In this case, they didn't send any kind of email before or after payment.

Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds

#15

Post by blowski »

Kiro wrote: post #10

> I'm pretty sure If you're not actually sure I don't understand how you can make a post claiming they did it without your consent.

One reason I didn't go back and check was that I always turn this off. Of course, I'm fallible and may have made a mistake here, and so I'll give them the benefit of the doubt on that one. Either way, I encourage people to check.

The other reason is that they didn't send me any kind of email telling me they were going to charge me.

Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds

#17

Post by sidcool »

All the EdTech companies (e.g. India's Byju, once valued at $22 billion, bankrupt now, LambdaSchool, AlgoExpert etc.) start with lofty and noble goals, but reduce themselves to profit greedy companies. Don't get me wrong, nothing against profit seeking, but profit greed at any cost makes them indulge in dark patterns and even illegal strategies.

Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds

#19

Post by ThatMedicIsASpy »

upon_drumhead wrote: post #2

This is why I use privacy.com cards for the majority of my online purchases. You never know when a company will change a policy and charge cards on file.

Now the question is do I get forbidden because I am from Germany or do I get forbidden because I use Mullvad VPN trying to access privacy.com

Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds

#20

Post by juice_bus »

ThatMedicIsASpy wrote: post #19
upon_drumhead wrote: post #2

This is why I use privacy.com cards for the majority of my online purchases. You never know when a company will change a policy and charge cards on file.

Now the question is do I get forbidden because I am from Germany or do I get forbidden because I use Mullvad VPN trying to access privacy.com

I'm getting it as well in Canada, without any VPN.
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