Given the harm that Crowdstrike caused Microsoft here, it does seem like they missed an opportunity in not calling this tool Blue Falcon.
New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints
11–20 of 66 posts
Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints
#12Earlier quoted context omitted.
They could say "third party kernel modules are installed at your own risk" and provide the usual level of business hours support. CrowdStrike fucked up and Microsoft is helping its customers recover from CrowdStrike's fuckup.
They recommend crowdstrike to customers. Now they are trying to at least skim some good will. Also bad a kernel module that can ruin the OS is partially their fault.
I also think Microsoft should be responsible, they gave the keys to sign the kernel driver so I expect that driver to at least be subject to regular testing and scrutiny not just when initial release was made.
Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints
#13We released ours the same day as the mass crashes :) https://x.com/mqudsi/status/1814367837940515098
Congrats? Microsoft has higher quality assurance concerns since anything with their name on it means customers will come beating down their door for support if ANYTHING goes wrong even if it's not them.
> Microsoft has higher quality assurance concerns...
No, they don't. This is the same company that has turned the Windows OS into an advertisement platform within the OS [0]. A company that puts buggy telemetry collection over their end users [1]. And a platform that is known to spy on its end users [2]. So, no - Microsoft really doesn't care about its end users with "higher quality assurance concerns". They care about turning a profit.
[0] https://www.theverge.com/2024/4/12/24128640/microsoft-window... [1] https://www.maketecheasier.com/fix-microsoft-compatibility-t... [2] https://www.techradar.com/news/is-windows-11-spying-on-you-n...
Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints
#14Earlier quoted context omitted.
They recommend crowdstrike to customers. Now they are trying to at least skim some good will. Also bad a kernel module that can ruin the OS is partially their fault.
I also think Microsoft should be responsible, they gave the keys to sign the kernel driver so I expect that driver to at least be subject to regular testing and scrutiny not just when initial release was made.
The issue was caused by a data file, Microsoft is not involved in signing or testing individual data files.
Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints
#15Earlier quoted context omitted.
Congrats? Microsoft has higher quality assurance concerns since anything with their name on it means customers will come beating down their door for support if ANYTHING goes wrong even if it's not them.
> Microsoft has higher quality assurance concerns... No, they don't. This is the same company that has turned the Windows OS into an advertisement platform within the OS [0]. A company that puts buggy telemetry collection over their end users [1]. And a platform that is known to spy on its end users [2]. So, no - Microsoft really doesn't care about its end users with "higher quality assurance concerns". They care abo…
While true you are talking about something entirely different.
Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints
#16We were doing something similar with our SCCM boot drives. Boot off the stick, press F8 for cmd prompt, use manage-bde to unlock bitlocker, and delete the files from the cmd prompt.
Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints
#17Earlier quoted context omitted.
I also think Microsoft should be responsible, they gave the keys to sign the kernel driver so I expect that driver to at least be subject to regular testing and scrutiny not just when initial release was made.
The issue was caused by a data file, Microsoft is not involved in signing or testing individual data files.
The actual issue was with the signed code reading the data files that the data file update just brought to surface.
But I don't think Microsoft verifies customer code, they might not even have access to it.
Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints
#18Earlier quoted context omitted.
Congrats? Microsoft has higher quality assurance concerns since anything with their name on it means customers will come beating down their door for support if ANYTHING goes wrong even if it's not them.
> Microsoft has higher quality assurance concerns... No, they don't. This is the same company that has turned the Windows OS into an advertisement platform within the OS [0]. A company that puts buggy telemetry collection over their end users [1]. And a platform that is known to spy on its end users [2]. So, no - Microsoft really doesn't care about its end users with "higher quality assurance concerns". They care abo…
Which is completely irrelevant and does not negate parent comment's point.
A real argument would be very informative, but yours just ruined that and is not much different from trolling.
Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints
#19Earlier quoted context omitted.
When their bottom line and head is at stake, what were they supposed to do?
They could say "third party kernel modules are installed at your own risk" and provide the usual level of business hours support. CrowdStrike fucked up and Microsoft is helping its customers recover from CrowdStrike's fuckup.
They made a special memory allocator for Windows 95 to avoid a crash caused by a bug in SimCity https://www.joelonsoftware.com/2000/05/24/strategy-letter-ii...
They are not only backward compatible or bug compatible. They are others-person-bug compatible. It's the only way to prevent users thinking about switching to another OS.
Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints
#20This tool requires you physically plug in a UBS device and then touch the keyboard. One at a time. I can imagine it has to be this way but ouch, that is a lot of manual work. At least it's simple enough to train someone to do it.