Earlier quoted context omitted.
Exactly — capitalisms goal isn't to create a good service, it is to extract money, hence a good CEO will take a perfectly fine service and maximize revenue by extracting value even if it means the service gets worse. Now ideally that would mean the service then dies or gets surpassed by competitors, but that mechanism only works if we are not talking about monopolists, that e.g. have the power to make themselves the…
But ... "merit", you know, the (in theory) mechanism by which quality (ie. "non-worse") products gain market share, ergo increasing revenue? (Seriously wondering).-
If you are e.g. a small browser manufacturer and microsoft pushes Edge, google pushes Chrome and both try theie best to actively prevent/scare people from installing everything else, that playing field is effectively not level for you. There is no market if your competitor is preinstalled on nearly all phones.
Sure you can now try to grab tech conscious people, but because they are few you will have to follow changes tour bigger competitors are making etc.