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Framework's software and firmware have been a mess, but it's working on them

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11–20 of 94 posts

Re: Framework's software and firmware have been a mess, but it's working on them

#11
I've been pretty happy with my framework laptop so far, though it does run a bit hot particularly when trying to play games.

Still for a coding/web browsing machine I've had a decent experience, though I do regret not waiting another 6 months so I could have gotten the 16 inch version.

Re: Framework's software and firmware have been a mess, but it's working on them

#12
> Framework will need to step up its game, especially if it wants to sell more laptops to businesses—a lucrative slice of the PC industry that Framework is actively courting.

This line really resonated with me. I own a 12th-gen Framework laptop personally, and have enjoyed using it enough that I wanted to have one at work as my existing machine is aging out. Like many businesses, my org requires some paperwork ("telecom approval") in order to buy computing hardware, which is basically a short questionnaire that I assume to check off some "we're not actively trying to backdoor you" boxes. I've had vendors get this turned around in > [..] interspersed with not-untrue but unsatisfying responses from Framework employees (some version of "we're a small company" is one of the most common)

claiming their B2B lead is "swamped". Unfortunately, they've been that way since I started that approval request (with repeated follow-ups) 6 months ago, and can't even give me a timeline for when they might even be able to review it. I'm trying to get approval for an org with high-four-figures employees; not Google-size, but not exactly a small business either.

The initial execution on their laptops has been good, and I'm hoping that it continues. But at least to me, it definitely feels like there's a lot of maturing to do for the company on the process for product support and customer experience.

Re: Framework's software and firmware have been a mess, but it's working on them

#13
post #6
post #2

For a product whose main draw is the ability to have whatever connectors you want, the lack of a plain SD card module (a standard feature on macbooks, so standard in fact that they TRIED to get rid of it and had to backpeddle; an extremely rare move for Apple) destroyed my confidence in this company. I don't trust them.

This is a weird reason to reject them. Not everybody uses SD card module.

From personal experience (I don't use SD cards often) I would rather have another USB A or C port instead of SD port. USB SD card readers are so much cheaper and smaller than Framework expansion cards, that having one in a bag takes less space, and you can carry them like USB flash drive.

Re: Framework's software and firmware have been a mess, but it's working on them

#14
post #4
post #2

For a product whose main draw is the ability to have whatever connectors you want, the lack of a plain SD card module (a standard feature on macbooks, so standard in fact that they TRIED to get rid of it and had to backpeddle; an extremely rare move for Apple) destroyed my confidence in this company. I don't trust them.

They also don't have vga, but that seems like a weird reason to mistrust a company.

Neither does the MacBook. Still has SD though.

Re: Framework's software and firmware have been a mess, but it's working on them

#15
post #2

For a product whose main draw is the ability to have whatever connectors you want, the lack of a plain SD card module (a standard feature on macbooks, so standard in fact that they TRIED to get rid of it and had to backpeddle; an extremely rare move for Apple) destroyed my confidence in this company. I don't trust them.

It does seem a little strange considering that they have a microSD module which is electrically almost exactly the same thing (the only difference is the mechanical write protect toggle). Then again they have a miniscule engineering team but they have made two laptops with some pretty non-conventional design aspects and a bunch of modules including a swappable GPU and (one of?) the first 180W USB-C power supplies the…

> Considering the relative rarity of SD cards compared to microSD, other than photo- and videographers who aren't really a core demographic, welded as they often are into the Mac ecosystem, I can see why it's not the biggest priority and it certainly doesn't smell of dishonesty. I mean, why would they even be up to shenanigans over SD cards of all things?

I do wonder how true it is that the "put microSD cards in your computer" market is smaller than the "put SD cards in your computer" market.

If I think of the devices that I have microSD cards in (Nintendo Switch, Steam Deck, Windows tablet, phones), they're all devices where the microSD card just lives in the device and only gets removed when I'm upgrading the device. Or I guess there was the time I installed CFW on my 2DS XL.

On the other hand, I take the SD card in and out of my camera much more often, despite it getting less use than the aforementioned microSD using devices.

Not to mention most microSD cards are sold with a microSD -> SD adapter, so to me it feels like if you're going to do only one adapter, you'd do SD.

Re: Framework's software and firmware have been a mess, but it's working on them

#16
I'm excited for their improvements. It's got to be incredibly hard to start a company that does what they do. Not the repairability part, but anything with modern hardware, firmware, and software.

When I think of the other big names, they've all been around for quite some times and they were already established companies. I'm not excusing Framework, but I am excited for their future. My Framework 13 AMD has been running great for the last 6ish months. I've had a big where the screen won't come back on after a charged sleep twice now, but it's been a minute since that happened.

Re: Framework's software and firmware have been a mess, but it's working on them

#17
I must admit I'm honestly not impressed with my Framework. I'm sure it's decent for a Windows laptop - the repairability alone is certainly enough to set it apart there - but coming from a MacBook, everything's just.. worse.

Were MacBook upgrades not so expensive (all i want is 16GB!) and my love affair with NixOS, I'd probably have regretted buying one.

Re: Framework's software and firmware have been a mess, but it's working on them

#19
post #12

> Framework will need to step up its game, especially if it wants to sell more laptops to businesses—a lucrative slice of the PC industry that Framework is actively courting. This line really resonated with me. I own a 12th-gen Framework laptop personally, and have enjoyed using it enough that I wanted to have one at work as my existing machine is aging out. Like many businesses, my org requires some paperwork ("tele…

I'm not sure businesses would be interested in a modular laptop, I always assumed they prefer to just buy new ones when the time comes rather than having someone spending the time to service them for the needed uogrades. Currently, they don't even bother trying to reinstall Windows, which I think it would solve most of the performance problems that surface after about 3 years of operation of a laptop (assuming it's used for office work).
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