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the loop is complete, AI customers talking to AI support
But heaven help any colleague who uses an LLM for internal communications, turning the company into a dysfunctional load of crap.
the loop is complete, AI customers talking to AI support
I want to hate this, but customer service orgs did it first, so maybe we aren't going to get any better. But heaven help any colleague who uses an LLM for internal communications, turning the company into a dysfunctional load of crap.
But now they'll use it as an excuse for using more chatbots, because customers using chatbots are making their worker spend too much time.
the loop is complete, AI customers talking to AI support
A lot of the world works by way of one person's staff communicating with another's. This brings that capability to more of us. Hell, we moved from haggling to fixed pricing in grocery stores due to human limits. Imagine filling your cart and having your AI negotiate with the store's around the relative expiration dates of various foodstuffs, the quality given time of year and how long it spent in a truck, or backdati…
I've got my AI Assistant writing my code, checking in at the gym, running my poker night, and filing my taxes.
(Robot, experience this tragic irony for me!)
On a serious note, I agree with you. LLMs, in practice, seem to be both raising the ceiling of what's possible on the high end as well as lowering the floor making it easier for new entrants on the low end. See, for example, Justine Tunney's recent work on making llama run better on CPUs.
Earlier quoted context omitted.
A lot of the world works by way of one person's staff communicating with another's. This brings that capability to more of us. Hell, we moved from haggling to fixed pricing in grocery stores due to human limits. Imagine filling your cart and having your AI negotiate with the store's around the relative expiration dates of various foodstuffs, the quality given time of year and how long it spent in a truck, or backdati…
We should be moving the other way. Open, accessible, well-defined APIs, without price discrimination. I do not want to haggle at the grocery. I want to be able to budget and anticipate pricing.
Nobody does. That's why we have fixed pricing. But the fixed price is provided at a premium to the efficient price for each transaction. It's just that nobody wants to bother computing the efficient price, so we're willing to overpay for certainty.
The moment the dollar amounts move into a regime we care about (home purchases, high-end shopping), we drop the pretense and go back to two-sided price discovery. That threshold is a function of our resources, but also our limited cognition. Every transaction is subject to price discrimination. We simply segregate certain sections of the economy to a high price / low volatility regime. (With the moderating function of those who can offload the transaction costs of negotiating.)
> I want to be able to budget and anticipate pricing
And you--and I--pay a premium for it. That's almost what modern supermarkets are: convenience. If you want better quality, you pay up for more-direct sourcing. If you want cheaper goods, there are other channels again.
This is why in most markets, the compromise is a sticker price and discounts for those who negotiate.
I often wonder how much online forum/comments are from bots and how often there are bots, maybe even the from the same entity, arguing with each other.
Begun the chat-bot wars have. I often wonder how much online forum/comments are from bots and how often there are bots, maybe even the from the same entity, arguing with each other.
Every time one of these enshitification AI customer service startups pops up I always think of the ultimate form of where this is going… to people paying to argue with people.
Follow me down the rabbit hole for a second. Imagine all of these things succeeded eventually and Customer Service completely saturated by talking to bots, to which they then have to deploy bots, and in very short order essentially becoming a bot API layer for Customer Service issues with gamification driving at the core. It’s almost inevitable.
So then, people will want to develop the debate skills. They will feel like they are missing out in the negotiating skills people used to have. There will be coaches to help people learn how to deal with the skills set of negotiation, as all negotiation is now automated (which is, at the root, all this business is — its automated negotiation).
Which leads my brain to believe that Monty Python was prescient and this will become a reality.
I think it's funny that the demo on the website is a video of a chatbot communicating with another chatbot. I worry that this will be the new dystopian hell we all live in. If you're trying to market this, you should change the demo to something where it shows a success story.
> If you're trying to market this, you should change the demo to something where it shows a success story I count not having to deal with someone's chatbot as a win.