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Get a person at the IRS

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Re: Get a person at the IRS

#11

Post by ryandrake »

billconan wrote: post #2

I have never called IRS before, but I can imagine how horrible that can be. I called banks before, It may take 50 minutes for someone to pick up the phone. I don't understand why they think live phone call serves customers better, whereas I think email is a much better option and they seem to remove this option.

Same experience here as other repliers. I've had to call the IRS a small number of times and each time I called, I got an english-fluent human who was surprisingly helpful and straightforward. It was definitely unexpected.

Re: Get a person at the IRS

#13

Post by hackernewds »

CamperBob2 wrote: post #5
htss2013 wrote: post #4

Oh don't worry. When you get an audit notice you get assigned an agent dedicated to your case. You can talk to them easily. They will talk to you all the time. It's amazing. The question and answer flow is just non ending.

I got an audit notice once. The agent never answered his phone or my voicemails. Ended up having to actually drive down to the Federal Building and hunt down his cubicle on the deadline date. That said, the process was pretty smooth, and since I wasn't trying to pull any tax shenanigans, not all that upsetting. There are any number of corporations whose customer service is far worse than the IRS's.

Companies will provide you just as strong customer service if they believe you owe them money. It's the flip side that is the gauge

Re: Get a person at the IRS

#14

Post by hackernewds »

billconan wrote: post #2

I have never called IRS before, but I can imagine how horrible that can be. I called banks before, It may take 50 minutes for someone to pick up the phone. I don't understand why they think live phone call serves customers better, whereas I think email is a much better option and they seem to remove this option.

Paper trails bad

Re: Get a person at the IRS

#16

Post by hackernewds »

adastra22 wrote: post #10
billconan wrote: post #2

I have never called IRS before, but I can imagine how horrible that can be. I called banks before, It may take 50 minutes for someone to pick up the phone. I don't understand why they think live phone call serves customers better, whereas I think email is a much better option and they seem to remove this option.

As the other replies are mentioning, the IRS actually bucks the trend. Historically at least they are very well funded, and investment in this kind of customer service literally pays off as they help taxpayers get their tax in correctly. You can call the 800 number and actually get an agent on the other end who knows the system and is empowered to help you out. I haven't had to call in for an agent post-Trump though,…

The IRS recently got an infusion of $80B to hire 70k agents. Hope they are as productive

Re: Get a person at the IRS

#20

Post by ajross »

hackernewds wrote: post #16
adastra22 wrote: post #10

Earlier quoted context omitted.

As the other replies are mentioning, the IRS actually bucks the trend. Historically at least they are very well funded, and investment in this kind of customer service literally pays off as they help taxpayers get their tax in correctly. You can call the 800 number and actually get an agent on the other end who knows the system and is empowered to help you out. I haven't had to call in for an agent post-Trump though,…

The IRS recently got an infusion of $80B to hire 70k agents. Hope they are as productive

That's partisan disinformation. It was debunked repeatedly, but by then the lie was halfway around the world, as it were: https://www.nytimes.com/2022/11/06/us/politics/irs-agents-fa...
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