Once upon a time, when Tesla was a young company trying to sell an expensive car that was fast, nifty, and nowhere near the build quality or level of polish as its similarly-priced competitors, Tesla offered truly excellent service. Helpful people answered the phone. Helpful people were present at the shops. Actual competent people would run remote diagnostics. Tesla proactively reached out to fix cars (and this happ…
I have a rebuilder in California I can connect you with who has helped me source parts (including restricted HV components) if you need help. Also have someone in NC who is a battery pack expert if needed.
No doubt Tesla service has gone to hell since the early days. Most unfortunate.