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Hetzner switches to new billing model

docs.hetzner.com

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Re: Hetzner switches to new billing model

#11

Post by everfrustrated »

nilsb wrote: post #10
pointlessone wrote: post #3

> We will always use the hourly price when it saves you money, meaning when you have used a product for less than a month, and the total hourly price is less than the monthly price. That’s nice, I guess. > we have decided to no longer send invoices to all of our customers on the same day. Instead, we will spread them out throughout the month. You will always receive your invoice on the same day of the month. But this…

I'd hope that it's based on calendar months. Wouldn't invoices that span multiple years make things a lot more complicated in terms of accounting in general?

According to the doc everyone will be getting a new random billing date to help rebalance customer support load over the month.

Re: Hetzner switches to new billing model

#13

Post by flexd »

pointlessone wrote: post #3

> We will always use the hourly price when it saves you money, meaning when you have used a product for less than a month, and the total hourly price is less than the monthly price. That’s nice, I guess. > we have decided to no longer send invoices to all of our customers on the same day. Instead, we will spread them out throughout the month. You will always receive your invoice on the same day of the month. But this…

The email I got said this:

>What is important after the changeover? • We want to be able to offer you even better customer service in the future. For that reason, we want to change the date of your invoice. This will make it easier for us to quickly answer questions about your invoices. Starting in April, your new permanent billing day will be the 12. of the month.

I think they have just spread the billing day out across the month for all customers

Re: Hetzner switches to new billing model

#17

Post by mikkom »

I have a dedicated server in Hetzner and I don't understand what this means. How do they decide when the server is "used"? Based on CPU allocation? SSH sessions? HTTP traffic? Power?

It's easy to shut down virtual servers and continue from the same position. It's not that easy to do the same for servers.

The linked page is very unclear about this.

Re: Hetzner switches to new billing model

#20

Post by boredpudding »

mikkom wrote: post #17

I have a dedicated server in Hetzner and I don't understand what this means. How do they decide when the server is "used"? Based on CPU allocation? SSH sessions? HTTP traffic? Power? It's easy to shut down virtual servers and continue from the same position. It's not that easy to do the same for servers. The linked page is very unclear about this.

If you have a dedicated server, you'll just be paying the monthly price. It's always in use.

If you decide to stop completely with the server halfway through the month, you'll pay for the hours.

Of course, a shut down server that's yours is still yours and you'll be billed for it.

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