What is the worst SaaS you've ever used?

Because jira understands that customers and users are two distinct groups.

As an analogy - who are YouTube's customers, and who are their users?

Lots of people who (have to) use Jira are their users. But they are not the people who pay for it, they are not the customers.

Jira succeeds because it is optimised for the people who pay, it delivers what -they- need. Since the goals of management are seldom the goals of engineers it's not surprising to see that engineers don't like it, but managers do.

Incidentally, performance issues aside, most of the "dislikability" users ascribe to "jira" is more fairly described as "I don't like the way management has configured jira".

I hate stock Jira, but it's actually a really pleasant system when properly set up in my current job. It handles automation really well. I can make and pull tickets from command line and a quick script, and ChatGPT understands the Jira API well enough to just write code for whatever I need.

It is a pain to config and stuff, and configuring it is mandatory a good experience. But once you have the workflow set up, it's chill.

Adobe Target. Heck, honestly Adobe anything outside of the Creative Suite. That was such a clunky mess to use for A/B testing, with an interface that could not be more confusing if it tried. The visual editor errors out at seemingly random, the JavaScript code generated for selectors could not be more brittle if it tried (an example from a previous test was 'document.querySelector(‘div:nth-of-type(3) > div:nth-of-type(1) > div:first-of-type’)' and you can''t even load it in a safe browsing context.

If I can avoid ever using that tool (or any like it) ever again, that would be a blessing.

Microsoft 365

Teams in the browser… after 20 min the tab becomes irresponsible and starts looping into a cycle of doom.

A company I cannot name selling enterprise email services. Had me sign an NDA prior to the demo. I knew it the moment they asked for the NDA and so do they. But hey, enterprise sales.

Most low code solutions I’ve seen are half baked and with atrocious security - usually need full access to google drive or similar. No way Jose.

I think the hype / shittiness ratio award must go to ChatGPT. 100% hallucinated results combined with outright lies about GIA, combined with active effort to convince businesses that it’s possible to replace their employees with the new tech. Followed by actual efforts to apply the hallucinating chatbots as actual interfaces using them on real people. Instant agony at scale. Definitely takes the cake.