"Like any new technology, there’s a learning curve for people," said Mark Bilek of the Chicago Auto Trade Association. Yup. Learn not to trust EVs.
This is a specific issue with the charging station these people were trying to charge at. The article makes very clear that the cars were towed to a functional charging station. Edit: As pointed out by someone else, this is functionally no different than a gas station's pumps freezing themselves out of operation.
Take this for what it's worth, but it feels like your comment was written flippantly and with a deep-seated bias.