This is amazing! Seriously, this looks like an extremely valuable web app for people to remotely study real users.
Ask YC: Review my startup, Userfly
11–20 of 52 posts
Re: Ask YC: Review my startup, Userfly
#12but anyone in useability will tell you that you ruin the experiment if the user knows that someone/software is looking "over their shoulder". any software installed or testing environment introduced will produce different results in users. this is why larger sites settle with coarser-grained analytics derived from tracking cookies and js beacons (which can measure abandonement). indeed cookies+beacons are a superior technique because you can randomize or exclude parts of your test body at will, or even other metrics (geolocation etc) to add/remove people to tests at will. indeed, everyone reading this has unwittingly been in a test for a major website at some point without knowing it (which means your data is actually valid!)
Re: Ask YC: Review my startup, Userfly
#13Very cool idea. I would definitely use something like this. I only noticed 1 small issue: it seems tabbing between input fields doesn't register. As soon as I entered text on the first input, I tabbed to the second textarea and entered text. The video didn't register the second textarea text until I had clicked one of the radio buttons (using Safari 3.1.2 on Leopard 10.5.5) Perhaps you could also work in goals someho…
Thanks for the feedback. Your idea about offering certain users a chance to take place in the study is dead on to what we think is the next logical step. Connecting an actual user with actionable contact information could help companies close the loop with an actual user, and interact with them in the same way they do in paid usability studies.
Re: Ask YC: Review my startup, Userfly
#14This is really neat. Love the idea. I'm not looking for an estimate, but can you give a general idea of pricing?
Re: Ask YC: Review my startup, Userfly
#15Neat idea.. my only worry would be scalability on the end-user side. I.e., it might be difficult to get an aggregate understanding of user behavior without going through tons of videos.
Re: Ask YC: Review my startup, Userfly
#16this is really a great idea, and i can see how useful it is fro qa purposes
Re: Ask YC: Review my startup, Userfly
#17So if one of my user logins, you get their login + password? What about CC info? This being said, it look super useful. Can we get the option to record say, a user out of 100?
To answer your first question, we don't actively capture username/passwords. However, in order to follow a user into an authenticated site, we have to either setup some type of proxy (which requires some work on the client's side), or we do some simple cookie capturing (which requires no work on the client's side) to see what the user sees. Obviously, cookies might contain sensitive information, which is why we're offering this as an optional premium service only.
As for your second question, we can certainly setup the service such that it captures a certain percentage of users, and it's certainly a route we would consider depending on the size of the client.
Re: Ask YC: Review my startup, Userfly
#18Good site, that video is great. Got it straight away and seems a very exciting and useful tool.
Wonder if it works with Flex/Flash apps... I imagine not...
Pricing-wise, I think you should make the free version more than 1 user session and per-day rather than per-hour... 10 user sessions per day sounds and feels better than 1 user session per hour, somehow.
20 user sessions per day would sound pretty good.
Re: Ask YC: Review my startup, Userfly
#19Thanks for the heads up. This is VERY invasive in terms of online privacy expectations. Welcome to my AdBlock list.
Very sleek implementation though. Perhaps you should consider licensing productized version of the same idea.
Re: Ask YC: Review my startup, Userfly
#20I would have bought a subscription for this right away, as we were discussing rolling something like that on our own for a client.
However, your pricing page being a "mailto" link put me off. Tell the price right away.
Also, what are "advanced" events?
63KB is a little too heavy I'd say. Perhaps rewrite this so it doesn't use jQuery, or at least give me the option to skip it in the tracker js if I'm already using it on my site.