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I worked for 5 years in an insurance call center. Most people believe call centers are designed to deliberately waste your time so you just hang up and don't bother the company; there is nothing I could say that would dissuade you of this, because I believe it too.
In the future, we're all going to be stuck wrestling with AI chatbots that are nothing more than a stalling tactic; you'll argue with it for an age trying to get a refund or whatever and it'll just spin away without any capability to do anything except exhaust you, and on the off chance you do have it agree to refund you the company will just say "Oh, that was a bug in the bot, no refunds sorry!" and the whole process starts again.
A lot of people think about AI and wonder how good it'll get, but that is the wrong question. How bad will companies accept is the more prescient one.