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Ask HN: Best tips for getting workable user requirements from difficult managers

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Re: Ask HN: Best tips for getting workable user requirements from difficult managers

#11
post #6

Anything else we should know Big organizations operate like big organizations. The C-suite may want a notification system. But they are probably not the people who will receive an SMS at 2am. And if a C-something isn’t sitting in on your design meetings, they don’t want the notification system all that badly…and everyone in the large organization sees that. But also there’s the simple fact that large organizations ha…

Addenda:

A. Success is declared not produced. Once you declare the project successful, everyone will have to fall into the party line. That's how large organizations work.

B. You can't make people happy. Their grievances have accrued over many years. And they are probably legitimate but for the fact people are getting a paycheck only because what they have to do sucks.

C. Just to state the obvious, when you are dealing with large organizations, you are mostly solving people problems not technical problems. Your fee should reflect that.

D. Grow your scope for additional money. Large organizations don't mind.

E. It is not your job is not to save your clients money on your fees. Nickling and diming is the essence of consulting.

F. Finally, if you are not working on the brand identity of a brand, you aren't really doing critical work.

Re: Ask HN: Best tips for getting workable user requirements from difficult managers

#12
First, get a sense for why the middle managers are against the system. Are they afraid of losing their jobs? Do they believe that it will add more friction to their process? You can do this by getting the stakeholders on a call and asking them to explain the why (which will make them feel included and important). Or if you can, visit them and say you want to shadow them to understand the process and in doing so get into their minds.

Once you get that clarity, work with them to design a solution that works for them, and make it look like it's their idea not yours. Make them look brilliant.

Much of success in hostile environments boils down to identifying the motivations of people and making new ideas theirs not yours.

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