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Fitbit fined $11M for misleading consumers about their rights under consumer law

abc.net.au

11–20 of 45 posts

Re: Fitbit fined $11M for misleading consumers about their rights under consumer law

#11

Does the title actually make sense given the content? It reads like Fitbit misled customers about their warranty coverage/consumer rights, not the devices themselves?

I agree. According to the article, Fitbit misled customers about their refund policy. That's it.

Re: Fitbit fined $11M for misleading consumers about their rights under consumer law

#12
So I have an Oura ring, and I find it helpful and able to tell if I'm ill or beat down at a level I wouldn't notice myself. For me, this is useful; it gives me some feedback I previously ignored or wasn't aware of.

Ideally, I'll start being able to tell how well I'm doing at the same fidelity the ring can, in a biofeedback sense, and then I won't need it.

But one thing I always wonder about is the sleep data. To what extent do they fit what they see to some training data? It says I'm in deep sleep at certain times, but if I was incapable of entering deep sleep, would it tell me, or would it overfit to the average and say I was probably in deep sleep at the times I should have been?

( I've seen this with heart rate monitors before. If I get above 180 running, it will sometimes say my heart is at 60, presumably because its got some range it expects you in, and so it's assuming its getting the data wrong and correcting away the actual data. )

Or, more generally, how do we know these devices are reporting what they say they are? How do we tell random made-up data from genuine actionable insights?

Re: Fitbit fined $11M for misleading consumers about their rights under consumer law

#13

Does the title actually make sense given the content? It reads like Fitbit misled customers about their warranty coverage/consumer rights, not the devices themselves?

I agree. According to the article, Fitbit misled customers about their refund policy. That's it.

The title should be changed to reflect that, but I wouldn't put it off with a simple "That's it"

Misleading customers is misleading customers. If you're dishonest in the simple things, how dishonest are you with everything else?

Re: Fitbit fined $11M for misleading consumers about their rights under consumer law

#14
post #9
post #3

Any suggestions for a fitness tracker (steps, sleep) which can be used without an Android/iOS app? If it is possible to access the data from a Linux machine - that would be perfect.

Spent ages and wasted lots of money on trying to make this work. Buy an iPhone and an Apple Watch or go without was the conclusion. Everything else is absolute fucking garbage. Even the Garmin stuff is problematic. I had a Garmin watch crap out entirely while up a mountain. The Apple watch that replaced has taken a complete beating and works reliably every time and doesn't feel like I'm wearing a prison tag. Incident…

I really want an Apple Watch, but without the watch, because I can't find another fitness tracker that does the same and integrates into Apples Health app. I just don't want it enough to start wearing a watch.

Re: Fitbit fined $11M for misleading consumers about their rights under consumer law

#15

So I have an Oura ring, and I find it helpful and able to tell if I'm ill or beat down at a level I wouldn't notice myself. For me, this is useful; it gives me some feedback I previously ignored or wasn't aware of. Ideally, I'll start being able to tell how well I'm doing at the same fidelity the ring can, in a biofeedback sense, and then I won't need it. But one thing I always wonder about is the sleep data. To what…

Anecdote here, but the only place from which you'd get "data" is from FitBit, and that's what you're trying to calibrate.

My wife's got a bunch of sleep issues, and she finds her fitbit data correlates really tightly with her sleep experience. When she's had a sucky sleep night, the fitbit reports lots of awake time, and when she wakes feeling great, that's also reflected. Since her experience is volatile, it seems it'd be hard for fitbit to correlate over years if it was making stuff up.

More, the miscues she can observe while awake are all giggle-worthy "Well that makes sense" items. There have been some times she's been entranced in some video or something, sitting perfectly still for extended periods, and Fitbit thinks she's taken a nap.

Re: Fitbit fined $11M for misleading consumers about their rights under consumer law

#16
post #4
post #2

Australia has very strong consumer protection laws in this regard. It's lovely.

11M is just the cost of doing business. Fitbit makes 1.6 billion a year.

Net income (profit) would be the correct number to compare an additional expense for figuring out how much it “hurts”. Of course, they are owned by Alphabet, so ultimately, $11M is pocket change.

Also, where do you see current Fitbit figures? Alphabet does not break them out in their annual or quarterly reports.

https://abc.xyz/assets/9a/bd/838c917c4b4ab21f94e84c3c2c65/go...

https://abc.xyz/assets/c2/3e/0d6d568e4f56a1d14ca6b70c3443/go...

Re: Fitbit fined $11M for misleading consumers about their rights under consumer law

#17
post #9
post #3

Any suggestions for a fitness tracker (steps, sleep) which can be used without an Android/iOS app? If it is possible to access the data from a Linux machine - that would be perfect.

Spent ages and wasted lots of money on trying to make this work. Buy an iPhone and an Apple Watch or go without was the conclusion. Everything else is absolute fucking garbage. Even the Garmin stuff is problematic. I had a Garmin watch crap out entirely while up a mountain. The Apple watch that replaced has taken a complete beating and works reliably every time and doesn't feel like I'm wearing a prison tag. Incident…

> I wouldn't recommend sleep tracking. At least in my case, it makes me sleep worse worrying about it.

It's the only thing I find useful about these trackers, I love knowing how long / 'well' I slept since I find it very hard to understand intuitively. I notice that when I get bad 'sleep scores' I'm more conscious about giving myself time to rest and sleep better the following days.

Re: Fitbit fined $11M for misleading consumers about their rights under consumer law

#18
post #9

Earlier quoted context omitted.

Spent ages and wasted lots of money on trying to make this work. Buy an iPhone and an Apple Watch or go without was the conclusion. Everything else is absolute fucking garbage. Even the Garmin stuff is problematic. I had a Garmin watch crap out entirely while up a mountain. The Apple watch that replaced has taken a complete beating and works reliably every time and doesn't feel like I'm wearing a prison tag. Incident…

I really want an Apple Watch, but without the watch, because I can't find another fitness tracker that does the same and integrates into Apples Health app. I just don't want it enough to start wearing a watch.

With all the custom faces it can be as little watch or as much watch as you want it to be, plus 4-6 other points of information(depending on the face you choose). Weather, temperature, air quality, wind speed/direction, messages, compass, exercise tracker, calendar, etc… it’s a mini display for many data points at a glance.

Re: Fitbit fined $11M for misleading consumers about their rights under consumer law

#19

Earlier quoted context omitted.

I really want an Apple Watch, but without the watch, because I can't find another fitness tracker that does the same and integrates into Apples Health app. I just don't want it enough to start wearing a watch.

With all the custom faces it can be as little watch or as much watch as you want it to be, plus 4-6 other points of information(depending on the face you choose). Weather, temperature, air quality, wind speed/direction, messages, compass, exercise tracker, calendar, etc… it’s a mini display for many data points at a glance.

That's really my issue, I want to see NONE of those things. Just a much smaller device with a week or two of battery life that sync data to my phone or laptop when its near. I want unobtrusive fitness/sleep/health tracking, not live feedback.

Re: Fitbit fined $11M for misleading consumers about their rights under consumer law

#20
As usual US companies go to other countries with their legal and commercial way of work and without care trample the local law. To play FIFA or crash bandicoot in Poland I need to agree on a huge EULA in English before playing. Arbitration property rights etc. Are these people even for real? Crash and FIFA are games mostly played by children, and I admit adult me.
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