a) I feel that any comments about X (please respect how they identify themselves) have the well poisoned right now. Whether they do anything good or anything bad, it's impossible for them to get an objective opinion right now so posting this on here is just inviting really vapid criticism. b) Should X have banned you? Probably not. c) Was it kind of dumb of to post a random copy/paste message to multiple people with…
Even though I feel devastated (I have been growing my account since 2016), my post is emotions-free. Only facts. Did Y got Z. > d) Great point! But do you think people of China trust WeChat? I doubt you need to have reputation to do what Elon plans to do with X. You just need lots of power/money.
That stuff flies when the media is indifferent towards you, or even supportive. But what about when you're on their shitlist and every media piece is an opportunity to whine and groan about you?
With Elon being on the mainstream media's shitlist due to many reasons, I think he'll have to work harder than average to get customers right now and doing some things like customer service in a radically atypical way would be a smart decision.