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Degraded performance on ChatGPT

status.openai.com

11–20 of 54 posts

Re: Degraded performance on ChatGPT

#13

I really despise this trend of companies not acknowledging their product or service is down, but instead simply say their service is 'degraded'. On top of that, they will use language like 'some users'. Be open about it: your service is stone cold down and no one can use it. Cut out the stupid business speak.

Couldn't agree more. OpenAI can afford such messaging. But it's more nuanced when a company is public.

Can it? I mean they got an enterprise product out...

Re: Degraded performance on ChatGPT

#15
post #4

I love the comment of "Degraded Performance" Only the site loads. Any request made to ChatGPT fails, using their APIs fails with 502 or just no response for 5+ minutes. So the whole service is down...

The API didn't go down. We run a production service and had no issues

Re: Degraded performance on ChatGPT

#16

I really despise this trend of companies not acknowledging their product or service is down, but instead simply say their service is 'degraded'. On top of that, they will use language like 'some users'. Be open about it: your service is stone cold down and no one can use it. Cut out the stupid business speak.

[deleted]

Re: Degraded performance on ChatGPT

#17

Is there an SLA for plus users? Twice in 3 days is kind of ridiculous, and would make me think twice before buying an enterprise version

Just use the playground when it goes down. You are paying $20/mo and they are scaling like crazy, let's not be ridiculous

Re: Degraded performance on ChatGPT

#18
post #4

I love the comment of "Degraded Performance" Only the site loads. Any request made to ChatGPT fails, using their APIs fails with 502 or just no response for 5+ minutes. So the whole service is down...

The API didn't go down. We run a production service and had no issues

It's down for me on my main site (gpt-4-0613). Are you using the Azure service or OpenAI?

Re: Degraded performance on ChatGPT

#19

I really despise this trend of companies not acknowledging their product or service is down, but instead simply say their service is 'degraded'. On top of that, they will use language like 'some users'. Be open about it: your service is stone cold down and no one can use it. Cut out the stupid business speak.

Technically if you are a user but you weren't using it when it was down then it wasn't down for you - hence degraded for some users. Also, it was coming up and down - hence degraded
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