Sounds like "neverending charging bonanza". Like one sh*tty bank I'm dealing with right now.
Pretty much. It was so absurd it was almost funny.
Impossible to cancel AWS – must pay them forever for zombie services?
11–17 of 17 posts
Re: Impossible to cancel AWS – must pay them forever for zombie services?
#12In the parent org account go to https://us-east-1.console.aws.amazon.com/organizations/v2/ho... and you can delete the child account and you should just be on the hook for the 90 days closure period. I think you can also just disassociate (revoke the invitation or similar) the account from the same place.
Unfortunately, the guy who actually ran this account fat fingered one of the addresses (name@abc.cm instead of name@abc.com) - so there is no way to access the account, put in a credit card, and disassociate it.
I asked them what the process would be if myself or one of these former employees had died - and was given the run-around. Every single thing they told me to do did not work and just exposed another exception.
Re: Impossible to cancel AWS – must pay them forever for zombie services?
#13Amazon rightly is very careful about closing accounts. This is why you have had a hard time thus far. When you say “invalid email accounts”, what do you mean? Are they perhaps addresses on a domain that you control? If so, it’s a very simple fix. You just re-create those addresses, then go through the “forgot password” process to regain access to those accounts. If the addresses are on a domain that you do not contro…
It's certainly a lesson learned about who to hire and how to wind things down. I wasn't aware there was any issue until I started seeing these charges keep rolling through and had to roll up my sleeves and do my best to resolve it. Just as magazines and other services are not (now) legally allowed to make it difficult to cancel a service - I don't know how AWS can get away with this. If I establish that I am the legal owner of the business entity (who is not technical enough to deal with the problem), which could reasonably be done, it seems perfectly reasonable that there should be some kill switch available. What if I had a rogue employee who setup a run-away process in order to rack up charges? I can appreciate there is a risk management aspect to it for AWS - but this in my view rises to the level of deceptive business practice.
Re: Impossible to cancel AWS – must pay them forever for zombie services?
#14In the parent org account go to https://us-east-1.console.aws.amazon.com/organizations/v2/ho... and you can delete the child account and you should just be on the hook for the 90 days closure period. I think you can also just disassociate (revoke the invitation or similar) the account from the same place.
Unfortunately, the guy who actually ran this account fat fingered one of the addresses (name@abc.cm instead of name@abc.com) - so there is no way to access the account, put in a credit card, and disassociate it. I asked them what the process would be if myself or one of these former employees had died - and was given the run-around. Every single thing they told me to do did not work and just exposed another exception…
If the typo'd tld was actually .cm then you could cough up the $80 to register that domain.
Re: Impossible to cancel AWS – must pay them forever for zombie services?
#15In the parent org account go to https://us-east-1.console.aws.amazon.com/organizations/v2/ho... and you can delete the child account and you should just be on the hook for the 90 days closure period. I think you can also just disassociate (revoke the invitation or similar) the account from the same place.
Unfortunately, the guy who actually ran this account fat fingered one of the addresses (name@abc.cm instead of name@abc.com) - so there is no way to access the account, put in a credit card, and disassociate it. I asked them what the process would be if myself or one of these former employees had died - and was given the run-around. Every single thing they told me to do did not work and just exposed another exception…
Can you log into the child account directly?
There are multiple contacts in amazon -- Billing, Operations, and Security. If you have access to the Billing email you should use that for contacting them.
Otherwise it looks like a credit card dispute might trigger a cancellation or similar but I don't know for sure.
Re: Impossible to cancel AWS – must pay them forever for zombie services?
#16Earlier quoted context omitted.
Unfortunately, the guy who actually ran this account fat fingered one of the addresses (name@abc.cm instead of name@abc.com) - so there is no way to access the account, put in a credit card, and disassociate it. I asked them what the process would be if myself or one of these former employees had died - and was given the run-around. Every single thing they told me to do did not work and just exposed another exception…
If the typo'd tld was actually .cm then you could cough up the $80 to register that domain.
Proving my point at the absurdity of this all... No service should be that complicated to shut down that such extreme measures should be required.
Re: Impossible to cancel AWS – must pay them forever for zombie services?
#17Earlier quoted context omitted.
If the typo'd tld was actually .cm then you could cough up the $80 to register that domain.
Proving my point at the absurdity of this all... No service should be that complicated to shut down that such extreme measures should be required.
Yep but not sure you have much choice... Unless you can somehow reach higher level support