Since it's somewhat related to the topic, does anyone have a recommendation for where to buy USB 3.0 or 3.1 is cords is that are relatively inexpensive? I've gotten burned by Amazon too many times to trust.
Exway doesn't care about USB-C conformity
11–20 of 122 posts
Re: Exway doesn't care about USB-C conformity
#12Meh, this problem is super, super common. I have many random electric devices that charge using USB-C that don't have the pulldown on CC.
Maybe I should get/make a shim for this.. a USB-C female-to-male thing that just passes through everything but has a pulldown on CC.
Re: Exway doesn't care about USB-C conformity
#13Meh, this problem is super, super common. I have many random electric devices that charge using USB-C that don't have the pulldown on CC. Maybe I should get/make a shim for this.. a USB-C female-to-male thing that just passes through everything but has a pulldown on CC.
Wouldn’t it be dangerous to plug this into a device that does not expect to be powered?
Re: Exway doesn't care about USB-C conformity
#14I have this problem constantly. I have to work with a number of hardware devices for my job (non-consumer hardware) that proudly claim USB-C.
But they also are exactly like the old USB-micro devices with a different port and don’t charge on real USB-C. So to charge them I use a USB-C to USB-A port adapter so I can plug in a USB-A to USB-C cable.
It’s horrible.
Re: Exway doesn't care about USB-C conformity
#15Yes it's annoying but still don't get what the fuss is. You said it's because they don't care about the bigger picture. But the bigger picture is they are doing everything to cut cost and adding extra chips is not worth it. They aren't exactly hailed for their built quality.
The required resistors are literally a tenth of a penny each ($0.0011/ea) on DigiKey[0], probably cheaper elsewhere. You need two of them. Two tenths of a single penny. Exway is charging between $350 and $1650 for their skateboards, from what I can see on their website. I highly doubt this was done for cost reasons, even including the additional assembly costs, which for surface mount resistors would be very low. Thi…
materials costs are not the only consideration. they have to arrange for a secure supply, retooling, QC checking etc. to do it properly.
I imagine they got the cheapest engineer to make a functioning product. Changing their whole production line for a $0.001 component is hardly worth their time in this product segment, however debatable the ethics or PR of it is.
Re: Exway doesn't care about USB-C conformity
#16Meh, this problem is super, super common. I have many random electric devices that charge using USB-C that don't have the pulldown on CC. Maybe I should get/make a shim for this.. a USB-C female-to-male thing that just passes through everything but has a pulldown on CC.
Wouldn’t it be dangerous to plug this into a device that does not expect to be powered?
No moreso than using a USB-A to USB-C cable, unless I fundamentally misunderstand something
Re: Exway doesn't care about USB-C conformity
#17While I'm glad that they took the time to hold support's feet to the fire over this, doing that sort of thing is almost certainly a waste of time. Seldom will you find a support team who can understand a technical hardware problem like this, and even more seldom will you find a company that responds to this with anything other than "nothing we can do, sorry". You're not going to get the "Wow, that is our bad, we'll r…
Support can’t do anything, but they are often your only chance to get what you want: the message passed to someone who might be able to in the future.
That’s what the rep said they would do here.
And sadly that’s the most you can ask for.
Re: Exway doesn't care about USB-C conformity
#18While I'm glad that they took the time to hold support's feet to the fire over this, doing that sort of thing is almost certainly a waste of time. Seldom will you find a support team who can understand a technical hardware problem like this, and even more seldom will you find a company that responds to this with anything other than "nothing we can do, sorry". You're not going to get the "Wow, that is our bad, we'll r…
I've sometimes been able to escalate to the right people and effect change, even when I have to go through a seemingly uncaring customer support team.
I was inspired by patio11's "Identity Theft, Credit Reports, and You."[0] It changed the way I raise disputes with companies as a consumer, and it's gotten me good results.
The tl; dr is that large organizations have things they're afraid of, and they typically have processes in place to prevent them from happening. If you figure out what the company is afraid of, tie your grievance to that fear, and it will pressure the company to resolve your issue.
With credit reporting agencies, they're afraid of regulatory incidents. If you give signals that you're gathering evidence for a complaint to regulators, they'll work hard to resolve your issue. Other companies are afraid of a complaint to a distributor or the potential for a lawsuit. They're usually afraid of something, and if you can figure out what it is, you can get the attention of people with the power to resolve the issue.
[0] https://www.kalzumeus.com/2017/09/09/identity-theft-credit-r...
Re: Exway doesn't care about USB-C conformity
#19Earlier quoted context omitted.
The required resistors are literally a tenth of a penny each ($0.0011/ea) on DigiKey[0], probably cheaper elsewhere. You need two of them. Two tenths of a single penny. Exway is charging between $350 and $1650 for their skateboards, from what I can see on their website. I highly doubt this was done for cost reasons, even including the additional assembly costs, which for surface mount resistors would be very low. Thi…
materials costs are not the only consideration. they have to arrange for a secure supply, retooling, QC checking etc. to do it properly. I imagine they got the cheapest engineer to make a functioning product. Changing their whole production line for a $0.001 component is hardly worth their time in this product segment, however debatable the ethics or PR of it is.
Again, they're selling products worth nearly $2000. I'm not talking about changing their production line. I'm talking about why this happened in the first place. You said it was to save money because "adding extra chips is not worth it". I highly doubt it. This appears to be a design error. A design error while saving money on engineering? Maybe, but that isn't what your first comment said.
Re: Exway doesn't care about USB-C conformity
#20Earlier quoted context omitted.
The required resistors are literally a tenth of a penny each ($0.0011/ea) on DigiKey[0], probably cheaper elsewhere. You need two of them. Two tenths of a single penny. Exway is charging between $350 and $1650 for their skateboards, from what I can see on their website. I highly doubt this was done for cost reasons, even including the additional assembly costs, which for surface mount resistors would be very low. Thi…
materials costs are not the only consideration. they have to arrange for a secure supply, retooling, QC checking etc. to do it properly. I imagine they got the cheapest engineer to make a functioning product. Changing their whole production line for a $0.001 component is hardly worth their time in this product segment, however debatable the ethics or PR of it is.
That’s to change it. There would have been no additional cost to do it right at the start other than the resistors.