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Honestly, I could use with more smart tech in my hotel experiences. Why can't my hotel chain of choice's app let me do the following all within the app: - Book the room - Check in (geo-locate to verify if necessary) - Be my room key - Be my TV remote - Help me pay for any additional purchases I make (over the counter medicine, toiletries I forgot, mini bar, room service) - Let me request extra towels/pillows/etc. - C…
Sounds like poor UX design all around. Some of these companies seem to be grasping a straws to be innovative and "new". Something the best solution is the easiest one. A $1 toggle switch, for example.
Another place gave us a metal key. You left it with the front staff when you went out and they gave it back to you when you returned. We thought it'd be annoying at first but they're very quick to do so, nice when they remember you and hand it over immediately.
My current hotel is a happy medium. Not too much technology, but extremely comfortable. Front staff is kind and helpful. Telephone in the room if you need to reach them and WhatsApp too if you prefer texting them.
Anyway, I agree with the author. Don't make me think after a long trip.
My wife and I were fiddling with it for a minute trying to go down and a cleaning staff noticed us struggling, came over, and then it took him 20 seconds to trigger it too! Tried using his knuckle to trigger it. C'mon!
Honestly, I could use with more smart tech in my hotel experiences. Why can't my hotel chain of choice's app let me do the following all within the app: - Book the room - Check in (geo-locate to verify if necessary) - Be my room key - Be my TV remote - Help me pay for any additional purchases I make (over the counter medicine, toiletries I forgot, mini bar, room service) - Let me request extra towels/pillows/etc. - C…
Sounds great for a Motel 6 setup.
But making me download an app, sign up for an account, verify my email address, sync with my current reservation, and learn his to use a new app just to ask a question or get she extra pillow isn't luxury. If I wanted to do things myself, I'd get an Airbnb or go to a campsite. I'm paying for a hotel because I want a hotel.
Or worse: I don't even get to choose the hotel because my employer is paying for it, or I'm at a convention.
It's taking the "hospitality" out of the hospitality industry.
Honestly, I could use with more smart tech in my hotel experiences. Why can't my hotel chain of choice's app let me do the following all within the app: - Book the room - Check in (geo-locate to verify if necessary) - Be my room key - Be my TV remote - Help me pay for any additional purchases I make (over the counter medicine, toiletries I forgot, mini bar, room service) - Let me request extra towels/pillows/etc. - C…
Why can't my hotel chain of choice's app let me do the following all within the app: Sounds great for a Motel 6 setup. But making me download an app, sign up for an account, verify my email address, sync with my current reservation, and learn his to use a new app just to ask a question or get she extra pillow isn't luxury. If I wanted to do things myself, I'd get an Airbnb or go to a campsite. I'm paying for a hotel…
Honestly, I could use with more smart tech in my hotel experiences. Why can't my hotel chain of choice's app let me do the following all within the app: - Book the room - Check in (geo-locate to verify if necessary) - Be my room key - Be my TV remote - Help me pay for any additional purchases I make (over the counter medicine, toiletries I forgot, mini bar, room service) - Let me request extra towels/pillows/etc. - C…
If every location is gonna keep a big basket of backup keys and backup remotes anyway... Well, having a single consistent lower-tech approach might well be cheaper.
Earlier quoted context omitted.
Why can't my hotel chain of choice's app let me do the following all within the app: Sounds great for a Motel 6 setup. But making me download an app, sign up for an account, verify my email address, sync with my current reservation, and learn his to use a new app just to ask a question or get she extra pillow isn't luxury. If I wanted to do things myself, I'd get an Airbnb or go to a campsite. I'm paying for a hotel…
Both a highly capable app like I described and a hotel staffed with friendly and hospitable humans can coexist to accommodate any type of guest.
Also, remember how HR and accounting work regarding efficiency. If they detect that the human touch is redundant to a fully-functional app, one of them's gotta go.
One more trend I hate.. touch panels on elevators instead of buttons. My current hotel the "buttons" are so finicky you have to press with like the entirety of your thumb for like 3 seconds in exactly the right location for it to activate. My wife and I were fiddling with it for a minute trying to go down and a cleaning staff noticed us struggling, came over, and then it took him 20 seconds to trigger it too! Tried u…
One more trend I hate.. touch panels on elevators instead of buttons. My current hotel the "buttons" are so finicky you have to press with like the entirety of your thumb for like 3 seconds in exactly the right location for it to activate. My wife and I were fiddling with it for a minute trying to go down and a cleaning staff noticed us struggling, came over, and then it took him 20 seconds to trigger it too! Tried u…
You'll be thankful when the mischievious child who boarded 100 floors above you wasn't able to smear his hand across the whole panel and significantly delay the elevator.