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The First Penny - getting your users to pay you anything at all

redeye.firstround.com

11–17 of 17 posts

Re: The First Penny - getting your users to pay you anything at all

#11
post #7

It's important to understand that there are a lot of non-monetary costs associated with paying for things, such as entering payment info and deciding whether it's actually worth paying for in the first place.

agreed, clearly the discontinuity in the demand is based on the non-price costs, which is why people like the idea of easy micropayments so much. But the psychological difference between free and not-free is pretty significant.

Re: The First Penny - getting your users to pay you anything at all

#12
post #6

It is true that making your users pay to try your product is the best way to keep your userbase small. I think that offering a free version and then a pay version with extra features is the only real way to expect users to pay. The problem is what happens when someone else comes along and offers all of your features for free? Google was really smart with Gmail because they started out offering people 2 gig of space,…

"The problem is what happens when someone else comes along and offers all of your features for free?"

I created Stuff To Do (stufftodo.dedasys.com) as something we needed for work, but on my own time, so I decided to experiment with it a bit. I came up with what I thought was a pretty good separation of pay/free versions: the group-enabled version costs money because if you're working in a group, you're probably in a company, and companies have money...

However, it is also a space that's got a lot of people in it, and while I think I have a few compelling features (the time tracker is the easiest out there) free is tough to beat.

Not sure what I'll do with it, because it's not really the sort of application that lends itself well to advertising (I'd find it pretty annoying to have ads on my todo list).

Re: The First Penny - getting your users to pay you anything at all

#13
post #7

It's important to understand that there are a lot of non-monetary costs associated with paying for things, such as entering payment info and deciding whether it's actually worth paying for in the first place.

same with "registering" in the first place, even if it is free. Just knowing that you have to make a decision whether or not you can use your real email address, the nagging question of what they're doing with the information, etc...

Re: The First Penny - getting your users to pay you anything at all

#14
post #11
post #7

It's important to understand that there are a lot of non-monetary costs associated with paying for things, such as entering payment info and deciding whether it's actually worth paying for in the first place.

agreed, clearly the discontinuity in the demand is based on the non-price costs, which is why people like the idea of easy micropayments so much. But the psychological difference between free and not-free is pretty significant.

Exactly. Even with micropayments, I would still have to think about it, and I don't like having to think. This is part of the reason why the most popular micropayment system on the web is Google AdSense.

On the other hand, I regularly send text messages on my phone without much though given to the crazy $0.15 per-message fee.

Re: The First Penny - getting your users to pay you anything at all

#15
post #6

It is true that making your users pay to try your product is the best way to keep your userbase small. I think that offering a free version and then a pay version with extra features is the only real way to expect users to pay. The problem is what happens when someone else comes along and offers all of your features for free? Google was really smart with Gmail because they started out offering people 2 gig of space,…

"But if you actually watch that ticker it's increasing so slowly that it probably isn't costing them any more money"

Multiply the increase by the amount of users that receive it and the number doesn't seem so small - and can never be considered 'no cost'. The trade off is that with the more mail they can index per user, the more relevant advertisements they can display and the more people they can lure with their gimmick. Of course, they're also taking advantage of the 10% rule when it comes to offering that large amount of storage.

Re: The First Penny - getting your users to pay you anything at all

#16
post #6

It is true that making your users pay to try your product is the best way to keep your userbase small. I think that offering a free version and then a pay version with extra features is the only real way to expect users to pay. The problem is what happens when someone else comes along and offers all of your features for free? Google was really smart with Gmail because they started out offering people 2 gig of space,…

"But if you actually watch that ticker it's increasing so slowly that it probably isn't costing them any more money" Multiply the increase by the amount of users that receive it and the number doesn't seem so small - and can never be considered 'no cost'. The trade off is that with the more mail they can index per user, the more relevant advertisements they can display and the more people they can lure with their gim…

Agreed. Storing more email helps to target their ads, and most users will never use the full amount of space. Also, at the rate that storage gets cheaper they are able to continually increase the limits. It's like the problem that Amazon had with excess servers, they had so much infrastructure that they needed something else to do with it, to fix the problem they started the EC2 and S3 programs. Gmail could serve the same kind of purpose for Google.

Re: The First Penny - getting your users to pay you anything at all

#17
The key objective is to develop an solution that would either generate revenue or save time and money for the user. If you cover that in your app, your group got a winner. Remember the key is to develop solutions not "stuff". An old economy rule for consultants. Be a problem solver.
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