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Tell HN: Stripe killed my music locker service, so I'm open sourcing it

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Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#11

Post by grose »

havnagiggle wrote: post #10

Why not move to a different payment processor?

Good question. I'm open to it, but this project is already not very successful (see my comments in an old thread here: https://news.ycombinator.com/item?id=35461596). I think I'm just a bit burnt out on it. Perhaps open-sourcing it will reinvigorate the project a bit. Ultimately I made it to scratch my own itch and I'm happy with what it is now, so at the very least I can use it for my own needs.

I would be happy to hear any advice for better payment processors, of course.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#12

Post by danpalmer »

Did you have a Stripe account manager? If so, get them on the case – they know you and can advocate for the business and explain the product internally. At the very least they might be able to give you a much more detailed explanation of which precise features are causing issue and how you could resolve those things.

If not, why? Payments are a core part of any SaaS business, and it's important to have trust with important suppliers like that. Getting an account manager and proper business contract go a long way to preventing issues like this. It's somewhat unsurprising that Stripe don't have much trust for companies just signing up for the service as it's generally high risk for abuse.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#16

Post by nolok »

Instead of closing your service, may I recommend switching to payplug.com ? Started as a small smartup, now bought by a french main bank chain but has english documentation, very clean API, easy to get support, low fees. Easily handle refunds, payment link, payment page integrated or separate, 3D Secure, subscription/recurring payment, etc etc ...

Been using them for a few companies the past year and a half, and migrated more and more of my stuff over to them, it offers the simplicity and clarity of "stripe at the beginning" while already being backed and owned by a major bank (BPCE, 2nd biggest banking group in France). They don't have all the bells and whistles of current Stripe, but for most projets we don't need that anyway.

And there is no bullshit about random overnight account closure with no recourse.

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#19

Post by grose »

danpalmer wrote: post #12

Did you have a Stripe account manager? If so, get them on the case – they know you and can advocate for the business and explain the product internally. At the very least they might be able to give you a much more detailed explanation of which precise features are causing issue and how you could resolve those things. If not, why? Payments are a core part of any SaaS business, and it's important to have trust with imp…

I don't. My MRR is $5 currently, peaked at around $40. I'm far too small for Stripe to care about me. I was running this as a passion project. I'm not sure how to even get an account manager (does it just happen if you become big enough to matter?)

Re: Tell HN: Stripe killed my music locker service, so I'm open sourcing it

#20

Post by SnorkelTan »

yawnxyz wrote: post #7

How do Backblaze and Cloudflare R2 get away with being storage and not violating these kinds of terms?

Responding to and complying with DMCA take downs and making efforts to ban repeat infringers probably. Also a large enough client that their head of sales/revenue would notice if they suddenly disappeared.
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