I have hard times feeling any sympathy for these companies. When you trust an ad company like Google what did you expect? Maybe Google will shutdown this product and fix the secuity hole in the process.
I have gained admin access to numerous GCloud Organizations by accident
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Re: I have gained admin access to numerous GCloud Organizations by accident
#12As a person who paid for Google's "Gold" support. They are less than useless. Don't go into these accounts at all. Not even to try and help/contact them. Laws about this are very vague and no one within the ORG would want to admit that they made a mistake by adding you.
I’ve had access to both Google’s and Amazon’s paid support options (up to and including enterprise support).
Amazon’s support has gone above and beyond for me over the years in ways I didn’t even expect or ask them to.
In comparison, I agree with you that Google’s support is useless.
My experiences with AWS support have actually left me with a positive impression of the platform, while my experiences with Google reinforced that they don’t know how to do support. At all.
Want to guess where our 8-digit cloud spend goes?
Re: I have gained admin access to numerous GCloud Organizations by accident
#13Even if you manage to reach out to Google, I doubt they will do anything like remove your group from those roles. From their POV you could be just trying to social engineer them into removing someone who has legitimate access.
I think you have better chances contacting people in the org who added your group to those roles.
Re: I have gained admin access to numerous GCloud Organizations by accident
#14I have hard times feeling any sympathy for these companies. When you trust an ad company like Google what did you expect? Maybe Google will shutdown this product and fix the secuity hole in the process.
Knowing the byzantine ways of Google support, I wouldn't be surprised if Google's reaction to this would be to ban the account of everyone involved in this episode.
Re: I have gained admin access to numerous GCloud Organizations by accident
#15Ask them to increase "your" GPU quota by 100x. That should surely be enough of a red flag.
Re: I have gained admin access to numerous GCloud Organizations by accident
#16I have hard times feeling any sympathy for these companies. When you trust an ad company like Google what did you expect? Maybe Google will shutdown this product and fix the secuity hole in the process.
Google should shut down Cloud because they allow groups to be added to IAM?
That’s an interesting take.
Re: I have gained admin access to numerous GCloud Organizations by accident
#17Be very careful. Even though you're trying to do The Right Thing don't alert these companies to the fact you've been accessing their accounts without permission.
Re: I have gained admin access to numerous GCloud Organizations by accident
#18As a person who paid for Google's "Gold" support. They are less than useless. Don't go into these accounts at all. Not even to try and help/contact them. Laws about this are very vague and no one within the ORG would want to admit that they made a mistake by adding you.
I’ve had access to both Google’s and Amazon’s paid support options (up to and including enterprise support). Amazon’s support has gone above and beyond for me over the years in ways I didn’t even expect or ask them to. In comparison, I agree with you that Google’s support is useless. My experiences with AWS support have actually left me with a positive impression of the platform, while my experiences with Google rein…
Out of curiosity, I tried to search for the specific function of Support Engineer both for AWS and Google on several job boards.
It is a mostly un-scientific approach of course, but the results are as expected. It doesn't even look like google hires Support Engineers. LOL
Re: I have gained admin access to numerous GCloud Organizations by accident
#19Just be careful y'all. Even though something is a bug or a mistake you could get in bigtime shit over it, or a bill.
Re: I have gained admin access to numerous GCloud Organizations by accident
#20Earlier quoted context omitted.
I’ve had access to both Google’s and Amazon’s paid support options (up to and including enterprise support). Amazon’s support has gone above and beyond for me over the years in ways I didn’t even expect or ask them to. In comparison, I agree with you that Google’s support is useless. My experiences with AWS support have actually left me with a positive impression of the platform, while my experiences with Google rein…
Out of curiosity, I tried to search for the specific function of Support Engineer both for AWS and Google on several job boards. It is a mostly un-scientific approach of course, but the results are as expected. It doesn't even look like google hires Support Engineers. LOL
They outsource it. I'm on the U.S. East Coast. My last GCP support ticket ended up in Romania.