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1Password won't accept my payment

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Re: 1Password won't accept my payment

#11

Post by Blake_1P »

Hey there! Blake from 1Password here.

We use Stripe as our payment processor, and ultimately that's what handles the credit card validation side of things. If you're seeing yourself routinely declined with the same card, there's likely something going on with that particular payment card that's outside of our control.

If you're already in touch with us via email, feel free to send us another follow-up message and be sure to mention me by name -- I'd be more than happy to take a second look at things with you.

Re: 1Password won't accept my payment

#12

Post by 1p_erik »

sshine wrote: post #6

I really like software that is "offline first". This is how everyone used to make software, before SaaSS became a thing. (SaaSS: https://www.gnu.org/philosophy/who-does-that-server-really-s... ) It basically means your software works as intended without an internet connection. You don't get the "reduced version" without internet, it does exactly what you expect it to and does not complain. A password manager should b…

Hello @sshine! Erik from 1Password here.

> your software works as intended without an internet connection.

1Password works both online and offline. An internet connection is required to sync passwords across devices and to periodically verify the status of an account subscription. Besides that, the application remains fully functional when in an offline state for all intents and purposes.

Re: 1Password won't accept my payment

#13

Post by Champagn3Papi »

1p_erik wrote: post #10

Hello @Champagn3Papi, my name is Erik and I work on the Billing team here at 1Password. First thing - I'd like to reassure you that we will never locked you out of your account. You will always have access to your passwords, even if your account becomes frozen. You will still be able to view all of your items and copy your passwords. There are restrictions on frozen account which mean you won't be able to add new ite…

Hi Erik!

I'm trying again to contact support and get this finished. In the meantime I could try using a giftcard purchase since this uses shopify I heard?

My question here is if I purchase 100$ gift card and apply it to my account I'll be able to purchase my subscription for the first year, but what about the next year? Does the remaining credit get transferred to the next year? By that I mean is it reduced from total new amount if I change my payment method to creditcard next year?

Kind regards

Re: 1Password won't accept my payment

#14

Post by 1p_erik »

Champagn3Papi wrote: post #8
mtmail wrote: post #2

Could https://1password.com/giftcards/ work in the meantime? That seems to be powered by shopify thus another separate payment processing backend.

Do you have an idea how the gift cards work? Is it like credit that's stored on your purchase? Because I hate to buy a gift card for 100$ and needing to do it again because I'm just not reached the next amount due to pricing schemes

You can purchase a gift card and use it as your primary payment method, yes. The gift card is redeemed on your account as credit and we will periodically deduct the subscription cost from this credit ammount.

Re: 1Password won't accept my payment

#15

Post by Champagn3Papi »

Blake_1P wrote: post #11

Hey there! Blake from 1Password here. We use Stripe as our payment processor, and ultimately that's what handles the credit card validation side of things. If you're seeing yourself routinely declined with the same card, there's likely something going on with that particular payment card that's outside of our control. If you're already in touch with us via email, feel free to send us another follow-up message and be…

Yes I know you guys are using Stripe that's why its so odd that it doesn't work. I pay perfectly fine with Stripe on other platforms thats the odd part.

I understand that multiple layers can screw over the payment flow, but I'm a technical user and for someone who's non technical they will just leave the product all together because they are unable to pay the subscription like it should.

I love the product and I want to pay, it's just a very frustrating experience if it doesn't work.

The bank is telling me its not on their end. 1Password is telling me its not on their end. Stripe is not gonna release any info to me related to my payment on 1password and I need to go through 1password support to get to that information.

The card I'm using is a company card and I only have 1 Visa Business Card which is a typical situation for businesses in Belgium.

I'm not gonna get another card for the sake of having a subscription on 1password. I'm more then happy to purchase the gift cards through shopify if that solves my issue thought.

Re: 1Password won't accept my payment

#16

Post by 1p_erik »

Champagn3Papi wrote: post #13
1p_erik wrote: post #10

Hello @Champagn3Papi, my name is Erik and I work on the Billing team here at 1Password. First thing - I'd like to reassure you that we will never locked you out of your account. You will always have access to your passwords, even if your account becomes frozen. You will still be able to view all of your items and copy your passwords. There are restrictions on frozen account which mean you won't be able to add new ite…

Hi Erik! I'm trying again to contact support and get this finished. In the meantime I could try using a giftcard purchase since this uses shopify I heard? My question here is if I purchase 100$ gift card and apply it to my account I'll be able to purchase my subscription for the first year, but what about the next year? Does the remaining credit get transferred to the next year? By that I mean is it reduced from tota…

Yes, that is absolutely an option. Your credit will remain on your account through the lifetime of your subscription, so long as you have available credit that can be applied towards a subscription. We will always draw from available credit first. So if you apply a giftcard to your account and later add a payment method, we would charge the difference between the remaining balance on the gift card and the standard price to the payment method.

Re: 1Password won't accept my payment

#17

Post by Champagn3Papi »

1p_erik wrote: post #16
Champagn3Papi wrote: post #13

Earlier quoted context omitted.

Hi Erik! I'm trying again to contact support and get this finished. In the meantime I could try using a giftcard purchase since this uses shopify I heard? My question here is if I purchase 100$ gift card and apply it to my account I'll be able to purchase my subscription for the first year, but what about the next year? Does the remaining credit get transferred to the next year? By that I mean is it reduced from tota…

Yes, that is absolutely an option. Your credit will remain on your account through the lifetime of your subscription, so long as you have available credit that can be applied towards a subscription. We will always draw from available credit first. So if you apply a giftcard to your account and later add a payment method, we would charge the difference between the remaining balance on the gift card and the standard pr…

Alright! Thank you for the clear explanation. I'll go through the gift card option to resolve the issue!

Re: 1Password won't accept my payment

#18

Post by Blake_1P »

Champagn3Papi wrote: post #15
Blake_1P wrote: post #11

Hey there! Blake from 1Password here. We use Stripe as our payment processor, and ultimately that's what handles the credit card validation side of things. If you're seeing yourself routinely declined with the same card, there's likely something going on with that particular payment card that's outside of our control. If you're already in touch with us via email, feel free to send us another follow-up message and be…

Yes I know you guys are using Stripe that's why its so odd that it doesn't work. I pay perfectly fine with Stripe on other platforms thats the odd part. I understand that multiple layers can screw over the payment flow, but I'm a technical user and for someone who's non technical they will just leave the product all together because they are unable to pay the subscription like it should. I love the product and I want…

For what it's worth, I'm not aware of there being multitudes of people running into the same thing you're seeing -- it's part of why this particular case is so odd to me.

I do see that you're in touch with Erik regarding gift cards, though, and that's definitely an alternative that should get you back into a workable state!

Re: 1Password won't accept my payment

#20

Post by Brian_K_White »

1p_erik wrote: post #12
sshine wrote: post #6

I really like software that is "offline first". This is how everyone used to make software, before SaaSS became a thing. (SaaSS: https://www.gnu.org/philosophy/who-does-that-server-really-s... ) It basically means your software works as intended without an internet connection. You don't get the "reduced version" without internet, it does exactly what you expect it to and does not complain. A password manager should b…

Hello @sshine! Erik from 1Password here. > your software works as intended without an internet connection. 1Password works both online and offline. An internet connection is required to sync passwords across devices and to periodically verify the status of an account subscription. Besides that, the application remains fully functional when in an offline state for all intents and purposes.

If it needs to periodically verify account status to enable any features, it is not fully functional offline and certainly not "offline first".

It doesn't matter what the offline grace period is. The problem is that it's a grace period.

There may be reasons to use 1password, but being functionally equivalent to keepass or such is not something it can claim.

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