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Slack issues

status.slack.com

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Re: Slack issues

#11

Post by philliphaydon »

m348e912 wrote: post #10

https://downdetector.com/status/slack/ Slack is definitely down even though their status page says otherwise. Incentives matter. If there is no penalty for misrepresenting the current state of an outage, you are going to find that company driven status pages are going to be frequently inaccurate.

[dead]

Re: Slack issues

#13

Post by rozenmd »

m348e912 wrote: post #10

https://downdetector.com/status/slack/ Slack is definitely down even though their status page says otherwise. Incentives matter. If there is no penalty for misrepresenting the current state of an outage, you are going to find that company driven status pages are going to be frequently inaccurate.

We noticed about 2 minutes of hard downtime (API and website) on OnlineOrNot: https://slack.onlineornot.com/

Re: Slack issues

#15

Post by petepete »

There was definitely a 20 minute window where it was down for us. Messages were occasionally getting through but often in the wrong order, and many just failed.

Re: Slack issues

#18

Post by zamnos »

m348e912 wrote: post #10

https://downdetector.com/status/slack/ Slack is definitely down even though their status page says otherwise. Incentives matter. If there is no penalty for misrepresenting the current state of an outage, you are going to find that company driven status pages are going to be frequently inaccurate.

In fact, there's an inverse incentive at play here. Slack is on the hook for missed SLA, so any admission of issue is legally and financially culpable. This means they don't want to admit to an issue until it's impossible to deny there is one.

Re: Slack issues

#19

Post by viraptor »

01acheru wrote: post #9

Another status page that sucks. Slack goes down, people start texting me about it, status page is green, HN informs me that Slack is actually down. Next time I build a status page it will simply be a static HTML with green indicators and some random metrics, looks like it is the industry standard. :facepalm:

There are two kinds of status pages. Those that show you red when the service is up (automated) and those that show you green when the service is down (manual and automated) - or some mix of those two. You don't want made up information too, so for the manual one you'll get some delay for the analysis of the situation.

Your actions are extremely unlikely to change if the downtime is for less than half an hour. So what exactly do you expect to happen here?

(Yes, I got annoyed at a thousandth comment that essentially says the status update is not instantaneous and perfectly reflecting the situation)

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