Tell HN: Nokia G22 Beware • Hacker News Board

Re: Tell HN: Nokia G22 Beware

#11

Post by Enderboi » Fri, Apr 28, 2023, 7:16 AM UTC

2ton_jeff wrote: post #3

pestatije wrote: post #2

Did you ask for refund/replacement in the shop where you bought it?

Bought it online directly from Nokia, though it came from their partner Ingram Micro.

First, tell Nokia you intend to contact the ACCC about this refund, as the device isn't "fit for purpose" if it can't store files greater than 4GB.

If they don't instantly change their tone (as many vendors do once you mention certain four-letter agencies like ACCC or ACMA...), then lodge a complaint with the ACCC.

Ingram in this case are just acting as a warehouse/drop-shipper, same as they do for Microsoft and various other OEMs.

... although our (Australias) Data Retention and 'Lawful Access' legislation is crap, at least the Consumer Guidelines still generally favour the public! :)

Re: Tell HN: Nokia G22 Beware

#12

Post by wkat4242 » Fri, Apr 28, 2023, 7:57 AM UTC

2ton_jeff wrote: post #7

jarym wrote: post #6

Sounds like Nokia by name, not by reputation. They used to build coherent phones before iPhones decimated them.

One of the things that actually sold me aside from the repairability thing and all was their wikipedia page[0] where it says that "HMD is headquartered in Espoo, Finland, and is largely run by former Nokia executives." I was rather hoping that it'd be more like the Nokia we all remember from pre-iPhones. Guess not. [0] https://en.wikipedia.org/wiki/HMD_Global?useskin=vector

It's basically an attempt to capitalize on the goodwill of the old Nokia. Headline products are nostalgia-fuelled feature phone remakes. Their Android lineup is indeed very meh.

Pretty similar to the "new" Atari.

Re: Tell HN: Nokia G22 Beware

#13

Post by jpmoral » Fri, Apr 28, 2023, 10:33 AM UTC

Just to add to the anecdotes in this thread I'm pretty happy with my Nokia 5.4 purchased more than two years ago, battery still great and still getting security updates.

But yes, that sucks and seems like a major problem according to this primer from the ACCC:

https://www.accc.gov.au/consumers/problem-with-a-product-or-...

Mentioning the ACCC may prompt them to resolve the matter but note that the ACCC doesn't resolve individual disputes. They use the reports to inform their work. You may need to go to your state Fair Trading commission or small claims tribunal.