Title needs to be changed to Here’s How Much Sweetgreen Rips You Off You When You Order Online (with data) since Do you get less food when you order online? That's what the data shows is both not the original article title and misleading since the article only examines a single restaurant.
Do you get less food when you order online? That's what the data shows
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Re: Do you get less food when you order online? That's what the data shows
#12This is a sample size of exactly two salads from one location. Which employee makes the salad probably has more to do with it than if it was delivery or in-person. Do a real study and get back to me.
Yes, the lighthearted Medium post about food ordering is certainly the place to display your unwavering commitment to scientific rigor. We got a real intellectual heavyweight here everyone!
Re: Do you get less food when you order online? That's what the data shows
#13Hey, for Chipotle, I've had the exact opposite experience. Order online with their app, and the order is always bursting at the seams. Order in person, and it's meh. Plus the line! Order through like Favor / Uber, and it's like, "Why did I do this?" Curious how worker training factors in, or if it's just, "Oh we had more time so we made a better order..." Or, "Oh, we had the data in our own system that prints slips w…
My theory is if the manager is not near the line at the time when you order, you get bigger scoops.
Re: Do you get less food when you order online? That's what the data shows
#14I think in person psychological effect maybe forces restaurant operators to want to please more. But in general everything is getting worse. Prices raising, portions decreasing and qualities dropping...
I really miss pre-covid food experience!
Re: Do you get less food when you order online? That's what the data shows
#15This is a sample size of exactly two salads from one location. Which employee makes the salad probably has more to do with it than if it was delivery or in-person. Do a real study and get back to me.
My experience is you usually pay more at least. Sometimes restaurants add a dollar to every item flat out on grubhub versus their actual takeout menu. Sometimes they charge another 4% for not paying in cash. Sometimes they do both of these things.
Re: Do you get less food when you order online? That's what the data shows
#16This is a sample size of exactly two salads from one location. Which employee makes the salad probably has more to do with it than if it was delivery or in-person. Do a real study and get back to me.
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Re: Do you get less food when you order online? That's what the data shows
#17They ought to give you more, to make up for when the delivery agents invariably mess things up.
At least Deliveroo UK finally relented to give delivery failures back as a refund rather than their old position which was effectively: "Oops, we messed up leaving you without a portion of your meal... Please can we keep your hard-earned cash as a credit, so that you can only use it by spending more money with us".
Has anyone else looked into the tipping vs not tipping thing? Basically the service was very spotty in London at first; therefore I thought I'd try tipping a bit more and a bit less, to see what effect it had. I found that actually not tipping resulted in way better service. They really ought to just reserve the amount on the credit card up-front and then only take it once it's delivered so customers have the opportunity to tip *post-delivery* - I'd be all over that and would have no concerns giving generously, but I'm certainly not shelling out for worse service!
Some friends I've discussed this with try to post-rationalise that the agents think they're getting tipped in person and so go above and beyond, yet they never give that sense during the delivery (who uses cash now anyway?!)
Re: Do you get less food when you order online? That's what the data shows
#18I've ordered food from Chipotle online, taken 30-40 minutes to get to the store, and very often it would have been more convenient (I would have gotten my food more quickly) if I had skipped the online order and waited in the in-person line instead. This doesn't always happen and it depends on a ton of things (store, time/shift, crew working at the time) but it got to the point where I couldn't reliably get the food…
I've heard anecdotally that Chipotle also gives you less food in online orders, although I haven't measured it. Maybe that will be next :)
Definitely not the case - I do both and while it does vary, it's not consistent across online/in-person
Re: Do you get less food when you order online? That's what the data shows
#19This is a sample size of exactly two salads from one location. Which employee makes the salad probably has more to do with it than if it was delivery or in-person. Do a real study and get back to me.
The article clearly shows more than 2 salads being measured. There are charts and graphs peppered throughout the article.
Re: Do you get less food when you order online? That's what the data shows
#20Not even less food, but also lower quality. I did grocery pickup and got marked-down, expires-that-day meat. They typically have a coupon attached to the package -- they ripped that off and didn't give me the discount.