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What Assistly did wrong launching Desk.com

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Re: What Assistly did wrong launching Desk.com

#11

I don't get it. They rebranded and didn't tell partners and customers that it was coming... so you leave the partnership? I'm sure I'm missing something. Is the product no longer as great as it used to be? Is the profits/commissions you'd earn no longer as great? Is the support no longer the same?

I never got commission or any sort of profit or pay for being an Assistly partner. I did it because I enjoyed the product, but at this point the company itself can't be trusted to have their customer's best interest in mind. And yes, the product is no longer as great.

Can you list what parts of the product that are different and worse than it was yesterday? I have been evaluating Assistly for the last 2 weeks for my company and today I hardly noticed any change at all. Actually I kind of prefer the more muted color scheme, the new white space in the open cases and a few other smaller things. These appear to be the biggest change.

Perhaps I am not using all the features you use to notice the difference, but the Agent and Admin sections of the site appear identical functionality-wise to me, just slightly different color scheme, visual cues and the new Desk.com logo. I did prefer the old logo though!:)

It might be helpful to elaborate on how the functionality or usability has altered today since the rebrand to give others evaluating these types of products more information.

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