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Tell HN: Instagram's API has broken, support tickets ignored, status page green

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Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#14

Post by i386 »

My startup is a consumer of the Graph API for Instagram (OP appears to be using Dispay API). We have about 1000 loc that just deal with weird user specific bugs in their API and it’s impossible to give feedback about it to anyone at Meta.

OP - is there a way to contact you? Drop me a DM on ig Instagram.com/i386 I may be able to help with a workaround

Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#18

Post by i386 »

tdy721 wrote: post #10
greatjack613 wrote: post #4

Did you double check that other people are having this issue? Seems very likely that this could be something affecting just your access key or something like that

This one, a single report does not an outage make.

It seems to be affecting a lot of people using Instagram Display API but not the Instagram Graph API. Loads of reports.

https://developers.facebook.com/support/bugs/743806503999661

Re: Tell HN: Instagram's API has broken, support tickets ignored, status page green

#19

Post by blululu »

egberts1 wrote: post #16

Meta (Facebook/Instagram) must have not taken the Twitter route during their mass layoffs. You cut non-essential folks firstly and critical operational personnel lastly.

They probably tried to do that but without a complete understanding of who does what exactly. Imagine a clueless manager lists out who on their team does what. Imagine the clueless manager got canned and now someone one or two steps removed needs to assess who does what. You don’t get to a layoff by being a well managed org, so you typically don’t execute the layoff very well.
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