This must be to prevent users from using "password" as the password (and instead making them use the less likely to be guessed "assword", assuming of course that the attacker doesn't have a HP computer).
"assfrase" should be more secure.
HP laptop can't connect to WiFi with letter 'p' in the password (2018)
11–20 of 61 posts
Re: HP laptop can't connect to WiFi with letter 'p' in the password (2018)
#12I absolutely loathe those condescending corporate fluff responses "Welcome! I understand you're having issue with x, try doing y and z, all the best!" So much bullshit in one paragraph, why aren't they trained to type like human beings?
Why? Because corporate boilerplate is quite a lot quicker and requires infinitely less thinking.
Re: HP laptop can't connect to WiFi with letter 'p' in the password (2018)
#13I absolutely loathe those condescending corporate fluff responses "Welcome! I understand you're having issue with x, try doing y and z, all the best!" So much bullshit in one paragraph, why aren't they trained to type like human beings?
My personnal pet peeve is the one where every thread on Microsoft support forum gets answered by a long response telling the person to do a scandisk.
> So much bullshit in one paragraph, why aren't they trained to type like human beings?
I'm pretty sure this is because most of the message is copy pasted and they just have a line here and there where they need to reword the users' issue to pretend its personnal.
Re: HP laptop can't connect to WiFi with letter 'p' in the password (2018)
#14This is a Windows issue and not unique to this case and only relevant like 4-5 years ago.
Re: HP laptop can't connect to WiFi with letter 'p' in the password (2018)
#15When I was a teenager I wrote a simple visual basic app to globally detect the letter 'e' and immediately send a [backspace] to whatever application the user was working in.
It was a background app and named something like system32.exe which I installed on my girlfriends computer.
The frustration she endured while trying to write an essay for school was next level. I faked trying to help her :D She eventually resorted to copy and pasting 'e' every time she needed one.
For the record, 18 years later she's my wife so she did eventually see the humor in it.
Re: HP laptop can't connect to WiFi with letter 'p' in the password (2018)
#16I absolutely loathe those condescending corporate fluff responses "Welcome! I understand you're having issue with x, try doing y and z, all the best!" So much bullshit in one paragraph, why aren't they trained to type like human beings?
Some customers get rude if you don't talk to them a certain way.
While I'm not particularly impressed with the response either, especially repeating what the customer said back to them like that somehow makes the customer believe you actually understood the problem, the rest is kind of mandatory to set a professional tone so that emotions don't get involved so quickly.
Re: HP laptop can't connect to WiFi with letter 'p' in the password (2018)
#17When I was a teenager I wrote a simple visual basic app to globally detect the letter 'e' and immediately send a [backspace] to whatever application the user was working in. It was a background app and named something like system32.exe which I installed on my girlfriends computer. The frustration she endured while trying to write an essay for school was next level. I faked trying to help her :D She eventually resorte…
Perhaps it would have taken less than 18 years to get her to marry you if you hadn’t played that joke on her.
Re: HP laptop can't connect to WiFi with letter 'p' in the password (2018)
#18Some hp intern:
if (password[0] == ‘p’) {
return -1;
}Re: HP laptop can't connect to WiFi with letter 'p' in the password (2018)
#19I absolutely loathe those condescending corporate fluff responses "Welcome! I understand you're having issue with x, try doing y and z, all the best!" So much bullshit in one paragraph, why aren't they trained to type like human beings?
This is an example of a coherent and fairly complete issue description. It may seem like fluff in this case to rephrase the original request, but it makes sense as a blanket policy. It allows the support person to repeat the request with the official terminology and give the customer a chance to say "no, that's not what I meant" before you get 10 emails deep.
Consider that a lot of the support requests come as stream of consciousness posts with typos and no punctuation, written quickly and in anger. This issue could've been "new laptip does not take password. Its correct many times, want my many back" (I'm not joking, I've seen worse) - rephrasing and asking for the missing details can be super helpful there.
See a random selection from the first page of posts for why you'd want to verify you understood the customer: https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Q... , https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Q... , https://h30434.www3.hp.com/t5/Notebook-Software-and-How-To-Q...
Applying this practice everywhere instead of "where needed" reminds me of https://en.wikipedia.org/wiki/Pointing_and_calling
Re: HP laptop can't connect to WiFi with letter 'p' in the password (2018)
#20I had a similar problem with Belkin Wemo smart plugs. They didn’t reject a specific letter but some passwords just didn’t work so I had to create a separate SSID and then trial and error a password that would work. Never figured out what the issue was.