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Wolf Incident Postmortem

jefftk.com

11–18 of 18 posts

Re: Wolf Incident Postmortem

#12
I don't get the joke but I browsed a bit, got to the story about "MA RMV Overloaded" [0] where they tried to renew their driver license. I was baffled by the fact that it was possible at all and even faster to renew your official driver license through a private company (AAA) than through their DMV office.

[0] https://www.jefftk.com/p/ma-rmv-overloaded

Re: Wolf Incident Postmortem

#14

I don't get the joke but I browsed a bit, got to the story about "MA RMV Overloaded" [0] where they tried to renew their driver license. I was baffled by the fact that it was possible at all and even faster to renew your official driver license through a private company (AAA) than through their DMV office. [0] https://www.jefftk.com/p/ma-rmv-overloaded

It's a reference to this story: https://en.wikipedia.org/wiki/The_Boy_Who_Cried_Wolf

:)

Re: Wolf Incident Postmortem

#15

I don't get the joke but I browsed a bit, got to the story about "MA RMV Overloaded" [0] where they tried to renew their driver license. I was baffled by the fact that it was possible at all and even faster to renew your official driver license through a private company (AAA) than through their DMV office. [0] https://www.jefftk.com/p/ma-rmv-overloaded

It's about the "boy who cried wolf" vs how incident management works.

False positives can make real issues get an insufficient response when they occur (e.g. sentinel getting eaten).

Re: Wolf Incident Postmortem

#17
post #15

I don't get the joke but I browsed a bit, got to the story about "MA RMV Overloaded" [0] where they tried to renew their driver license. I was baffled by the fact that it was possible at all and even faster to renew your official driver license through a private company (AAA) than through their DMV office. [0] https://www.jefftk.com/p/ma-rmv-overloaded

It's about the "boy who cried wolf" vs how incident management works. False positives can make real issues get an insufficient response when they occur (e.g. sentinel getting eaten).

False positives can be a far more serious issue than people are willing to admit. There are plenty of loss of life incident reports that include wording like "the operator disabled the alert system due to numerous false positives" near the beginning.

An example: https://www.youtube.com/watch?v=1zDcsjHyxr8

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