Yup, and their AirCover “insurance” is useless. I had an injury claim denied for no reason.
Airbnb removed my negative review
11–20 of 473 posts
Re: Airbnb removed my negative review
#12I had the same experience with VRBO. My "hosts" decided to come home at midnight and fuck loudly in the room next to me while I was trying to sleep, so I left. VRBO first told me I couldn't get my money back, but that I could leave a negative review if I was unsatisfied. The host denied everything, even though it was pretty obviously coming from inside the house, I even had to walk right past the window where they we…
That's odd. Last night I saw a VRBO commercial saying all of their listing were "rent the while house"
Re: Airbnb removed my negative review
#13Any platform that extracts money from X has the incentive to get rid of any negative reviews about X. Reviewers are not the revenue source. That's why AirBnB, Yelp, Glassdoor, etc will get rid of bad reviews for the right price. Read all bad stuff about AirBnB on reddit, you see where airbnb is heading. People should stop using that platform, whenever you find an alternative.
It's hard to completely trust platforms that can massage reviews in this way, but I think that AirBnB can provide the right incentives and policies to avoid most scammy behavior by bad hosts.
AirBnB needs to immediately get rid of all fees for rentals and enforce that there's just 1 base price charged. The price you see on a listing should be the only price ever possibly charged. Between silly cleaning and toilet paper and checkin and other fees, there's too much of an opportunity for scummy people to try and take advantage of people that are tired and desperate after traveling.
Virtually all of the conflicts, scammy behavior, and confusion would be resolved if there was just 1 base price that was ever charged.
Re: Airbnb removed my negative review
#14I had the same experience with VRBO. My "hosts" decided to come home at midnight and fuck loudly in the room next to me while I was trying to sleep, so I left. VRBO first told me I couldn't get my money back, but that I could leave a negative review if I was unsatisfied. The host denied everything, even though it was pretty obviously coming from inside the house, I even had to walk right past the window where they we…
Did they do it in the property you rented? If not, what's your problem exactly?
Re: Airbnb removed my negative review
#15There is an old joke, how do you know that someone is a vegan or does crossfit? You'll know because they'll make sure you know minutes after meeting them.
In 2008-2011 on HN if someone worked at facebook you knew because they mentioned it so often.
Now you never hear anyone saying they work for Facebook because of all the negative externalities that Facebook and Instagram have had on the world that no one wants to be associated with them.
AirBnB is now in a similar situation.
When tehy first came out you would get lots of positive feedback from people about their service.
now that they allow whole home rentals and people are getting squeezed for living space and rising rents partially due to AirBnb taking those rentals off the market people have a far different opinion of the company.
Couple that with hosts are squeezing people with 100's of dollars in cleaning and other fees that dwarf the nightly rental costs.
Its hard to think of another company outside of Facebook that has blown all their good will so quickly and so completely.
You never hear someone claim to work at AirBnB anymore due to what the company has done to help ruin housing and rental markets.
Charitably I guess you could say that every company falls victim to the saying "You Either Die A Hero Or Live Long Enough To See Yourself Become The Villain."
Re: Airbnb removed my negative review
#16Any platform that extracts money from X has the incentive to get rid of any negative reviews about X. Reviewers are not the revenue source. That's why AirBnB, Yelp, Glassdoor, etc will get rid of bad reviews for the right price. Read all bad stuff about AirBnB on reddit, you see where airbnb is heading. People should stop using that platform, whenever you find an alternative.
Are there any real alternatives? In my opinion reviews on booking.com seem even stranger...
Re: Airbnb removed my negative review
#17It feels like in the last few years all the beloved, life changing formerly-unicorn-startup offerings came crashing down. They are a mashup of dark patterns, unattractive price hikes, user hostile behavior, lies and trash content. Additionally, the early "mutual trust"/"assume good faith"/"organic"/"non professional"/"human" sentiments disappeared, everything is hyperoptimized by greedy capitalists and uncaring AI. This fits the current era of tech layoffs, Russian war madness and high inflation.
Uber, AirBnB, Netflix, Facebook come to mind.
Re: Airbnb removed my negative review
#18As someone whose main income source is from short term rentals, Vrbo provides a much better experience for both hosts and guests. Being able to easily call and talk to a helpful human at Vrbo and have them actually solve a problem is really refreshing.
Re: Airbnb removed my negative review
#19Airbnb seems to primarily be interested in protecting hosts instead of guests. It's probably much more structural than people realize. I'd really love to know from someone that's deep inside Airbnb why they could allow the service to become such a poor experience for guests(1)? Is it because there's not enough host supply in the system?
(1) https://www.trustpilot.com/review/www.airbnb.com (1.3/5)
Re: Airbnb removed my negative review
#20Airbnb removed my positive review and accused me of being in cahoots with the host to leave positive feedback. They said they have found an existing relationship between me and the host. Mind you have no social media accounts, this was my first stay at an Airbnb, I'm from USA and this was in Medellin Colombia, I usually stay at Marriott hotels and I only went with Airbnb because the girl I traveled with suggested usi…
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