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I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.
Google can do what it wants, I just wanted to let people know so they think twice before doing a chargeback against Google.
Earlier quoted context omitted.
This feels like a huge gap in consumer protections. Retaliatory account bans seem like they should not be legal when a retailer fails to deliver. Of course this is all exacerbated by how large the entities in question are and how the same account may govern access to multiple services.
Especially ejecting someone from e.g. their email if the payment isn't email related.
Of course, Google is actively motivated to make forcing them to face consequences for mishandling product disputes punishable by complete ostracization from their "ecosystem".
On the one hand, this feels like a Surprised Pikachu moment: Of course a chargeback, the final legal method through which you have issues redressed, is a valid reason to deny you further access to a private company's platform.
On the other hand, I've been decoupling my life from Google's services for a reason, and I'm not the only one. Google has ceased providing products for my needs superior enough to the competition to merit putting up with the ever-looming threat of their hegemonic bullshit.
I thought all companies are doing that by default?
This was of course an automatic process and there were (completely predictably) false positives. This would kill your entire Google account, Gmail included.
I was one of many voices who argued that was completely stupid. The worst thing that should happen is a policy violation on a given service should terminate or suspend that service only. It should NEVER kill Gmail. Why? Because the end result is people will ultimately only use their Google account for Gmail.
That's what I have done since and what I recommend everyone else do. Never tie your Google account to any other Google product. You may well regret it.
It's wild to me that this is still the case. The issue isn't large enough for any executive to care. That means the decision will come down to a few stubborn individuals (probably a VP of PM) who are maintaining this position.
There's nothing you can buy from the Google Store that you can't get from Best Buy or Amazon and those will be infinitely more accountable.
I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.
I work in payments. This is pretty normal AFAIK. Doing a chargeback is a good way to be "fired" as a customer and not allowed to use that companies services anymore.
It should be illegal if you're a global monopoly where it's nearly impossible to function in modern society without an account to.
The problem I see time and time again, is that Google acts like it is completely unaware it's a monopoly.
I’ve migrated everything I possibly can off their services as a result. Google Maps and YouTube I find hard or impossible to really replace but I don’t have any critical data there.
I remember how exciting it was when Google IPOed (2005?). I was rooting for them. Every passing year my opinion of them diminishes further.