11–20 of 97 posts
The fella making the complaint was hardly better, but seeing as the guy he was talking to was being unprofessional (at the very least) right off the bat, his only fault is letting his frustration get the better of him.
At the risk of taking a potentially unpopular opinion on the subject, I don't think either one of those people come out looking too good. I'm all for doing the whole "CC your formal complaint letter to several outlets in hopes that someone will take notice" approach; My brother taught me about doing this when I was a little kid. He would write letters (this was before the advent of the internet) and note on the botto…
Totally agree the customer was in the wrong (at least somewhat) but I think this is more about the PR guy. The customer is allowed to be a jerk. The PR guy gets paid to handle people and what does he do? Gets in an argument with an angry customer. Anyone who has worked in customer service knows you always smile through your teeth. Worst comes to worst you can always just not respond, which would have been better than…
He dropped the ball big time
At the risk of taking a potentially unpopular opinion on the subject, I don't think either one of those people come out looking too good. I'm all for doing the whole "CC your formal complaint letter to several outlets in hopes that someone will take notice" approach; My brother taught me about doing this when I was a little kid. He would write letters (this was before the advent of the internet) and note on the botto…
Admittedly, I genuinely try and avoid getting into pissing contents. Nobody wins, and you both get wet.
In this case, though, the guy at Ocean seems to think that he's far more important than anybody else at the table, including his customers.
As a business owner, this is not only a horrible attitude to take, but very dangerous. It's exactly like being the toughest kid in the neighborhood, which is great, until you meet the tougher kid from the next block over.
If it is true, and it makes this guy's products even more popular, then I fear for fate of humanity.
This describes it perfectly.
http://www.ablegamers.com/hardware-news/interview-with-aveng...
Paul Christoforo is just some schmuck at the contracted marketing company, because the product was put together by an art teacher trying to make small-quantity disability aids and not someone trying to launch a major business.
Due diligence regarding fact-checking has apparently slipped below the threshold of "punch it into Google."
http://webcache.googleusercontent.com/search?q=cache:http://...
At the risk of taking a potentially unpopular opinion on the subject, I don't think either one of those people come out looking too good. I'm all for doing the whole "CC your formal complaint letter to several outlets in hopes that someone will take notice" approach; My brother taught me about doing this when I was a little kid. He would write letters (this was before the advent of the internet) and note on the botto…
(not directly linking to actually help those guys, but the company lists 'Reputation Management' as service)
"We help you to displace or remove the negative search engine results and listings about your organization or company. We use an effective lineup of techniques to dilute and eliminate the search engine results about you that are negative."
I guess that sums up what this company is about.
From about five seconds of Google, it looks like the actual product was made by David Kotkin and is considered to be rather significant for disabled users. http://www.ablegamers.com/hardware-news/interview-with-aveng... Paul Christoforo is just some schmuck at the contracted marketing company, because the product was put together by an art teacher trying to make small-quantity disability aids and not someone trying t…