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Amazon shipped fake product, refuses refund until 'correct' item returned

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Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#11

Post by zinekeller »

jonathanstrange wrote: post #8
gumby wrote: post #3

In every US state there are small claims courts for precisely these issues. Not that this necessarily helps this particular family which is in Canada. But that’s the way to deal with this kind of thing. The article appears to say that Amazon simply shrugged. It is touching that the father says that they have been loyal customers. Like most big companies, Amazon doesn’t care about that, with their customers nor employ…

There is also a little known EU small claims court.[1] It costs 200 Euro and no lawyer to submit a case, and you get the 200 Euro back when the case is successful. [1] https://europa.eu/youreurope/business/dealing-with-customers...

> in any EU country except for Denmark

If any EU lawyers know, why is Denmark excluded? Have they opt-out of this?

Edit: even UK has this procedure (before their exit), so probably an explicit opt-out.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#12

Post by phpisthebest »

LatteLazy wrote: post #2

Quoted post unavailable.

I disagree, it forms a pattern of behavior of amazon that shoppers need to factor in when making buying choices

and it seem consumers are starting to factor that in, I saw reports that Walmart did better this year in sales volume for Black Friday then Amazon, combined with them laying off mass numbers of people we may be seeing Amazon fall from "king of retail"

How many others are there out there that can not get the news media to cover their story that are just out the money? This type of fraud, and other types of counterfeits are wide spread problems for Amazon they continue to not address, and will not address unless it starts impacting their sales. In order for it to impact their sales people have to start shopping elsewhere

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#13

Post by heliodor »

gumby wrote: post #3

In every US state there are small claims courts for precisely these issues. Not that this necessarily helps this particular family which is in Canada. But that’s the way to deal with this kind of thing. The article appears to say that Amazon simply shrugged. It is touching that the father says that they have been loyal customers. Like most big companies, Amazon doesn’t care about that, with their customers nor employ…

Probably best to have evidence. I'd video myself opening any item for which fraud runs high.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#16

Post by yourapostasy »

LatteLazy wrote: post #2

Quoted post unavailable.

This is exactly the kind of corroboration I need to know that Amazon's (NASDAQ: AMZN) commingling practices have gone completely off the rails. It was time-consuming and annoying to be victim to it and use their no-questions-asked return policy, especially as a Prime member. The liability rests upon them, and as long as prices still were better than any other source, consumers were content to continue buying from Amazon.

It is entirely different when the commingling fraud's liability is shifted to the consumer. In this case, the consumer hopefully paid by credit card and the card issuing company dings Amazon in a dispute. But I now know that if anyone or I ever get the same static from Amazon about a purchase, my advice will be to go straight to the card issuer and register a disputed charge instead of letting Amazon run out the clock on the allowed dispute period.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#17

Post by LatteLazy »

jacquesm wrote: post #5
LatteLazy wrote: post #2

Quoted post unavailable.

Actually, there is. The idea here is that even though one party is immense that they should be able to get away with dishonest business practices is abhorrent and it serves a purpose to point this out in places where there are lots of eyeballs. For one it helps to warn people that this stuff could happen to their order too, for another it may help to bring together people that have had similar things happen to them s…

No post body was provided.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#18

Post by Alex3917 »

Amazon did the same thing to me recently. They shipped me the wrong socks, and are refusing the refund the money unless I send back the ones they sent me, despite the fact that it's blatantly illegal in the U.S. for a company to force you to return something mailed to you that you didn't order.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#20

Post by ViViDboarder »

whywhywhywhy wrote: post #10

One of the best things about Amazon has always been their returns. They shipped me a faulty GPU (actually I suspect it might have broken when the delivery guy slammed the box down after refusing my help carrying it up the stairs when I saw him struggling) It wasn’t broken in an obvious way but when it maxed out the PC would just freeze every single time. Asked for a return handed it over to a random shop drop off poi…

> $1000 right away before the item even went back.

They don’t do this anymore. I recently bought a hard drive and found the anti static bag was opened. When I returned it Amazon made it clear I would not get a refund until it was back at the warehouse. I dropped it at a Whole Foods return desk and got my refund days later.

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