Care to divulge a general idea of what these apps were before expecting sympathy?
Warning – Google suspended GCP services for 'verification', lost my business
11–20 of 152 posts
Re: Warning – Google suspended GCP services for 'verification', lost my business
#12This is really sad. I feel bad for you and hope you manage to rebuild your base somewhere else safe - hopefully with technology that you control. You won't be the last person to get screwed over by the callous machinery of dehumanised big-tech (AWS or Microsoft would be no better, sadly I think you are rationalising loss). We must all wake up to just how horribly precarious the lives of ordinary people are against th…
I don't have the statistics to back up any statement about the odds that one provider or another is safer, but AWS has had a person I could talk to and they really resolved my issues and seemed empowered to do so. That's a big and real difference.
Anecdotal but I listed a few graphics cards on Amazon with the same account I had AWS on and they booted me without any recourse or contact information.
Very strange.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#13This is really sad. I feel bad for you and hope you manage to rebuild your base somewhere else safe - hopefully with technology that you control. You won't be the last person to get screwed over by the callous machinery of dehumanised big-tech (AWS or Microsoft would be no better, sadly I think you are rationalising loss). We must all wake up to just how horribly precarious the lives of ordinary people are against th…
Microsoft and Amazon both have this amazing feature called “customer service”, and I’ve used them many times. It’s not sexy but it works.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#14Wow I'm really sorry this happened to you. I do believe your conclusions are correct about AWS. Azure generally seems fine too.
Google's aversion to customer service makes them extremely dangerous as a cloud provider in my mind. This also goes for other critical business services, like Gsuite (I know! It's convenient).
If you have GCP or Gsuite now and you're trying to evaluate how big of a deal it is my suggestion would be to pick up a phone and attempt to talk with someone at Google about your account. This experience can act as a preview of what that process might look like when services are turned off.
If you try to call Amazon on the other hand it feels like Jeff Bezos might hop on the call if things aren't going well.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#15This is really sad. I feel bad for you and hope you manage to rebuild your base somewhere else safe - hopefully with technology that you control. You won't be the last person to get screwed over by the callous machinery of dehumanised big-tech (AWS or Microsoft would be no better, sadly I think you are rationalising loss). We must all wake up to just how horribly precarious the lives of ordinary people are against th…
Aws was/is extraordinarily careful when it comes to suspending accounts, even for non payment. Only verified malicious use of their services resulted in suspension. There are probably edge cases I didn’t get exposed to, but stuff like this didn’t happen and if it did I’m 95% certain they would take it very seriously and resolve it asap favorably to the customer. Amazon has a leadership principle around customer obsession, and it generally resulted in making things better for the customers even at Amazon’s expense (I.e., prolonged non payment not resulting in suspension and rebates and credits back for bill shock, etc). Again I’m sure folks can find counter stories - it’s an ultra mega corp for sure. But the culture was definitely oriented on our customers favor.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#16This is really sad. I feel bad for you and hope you manage to rebuild your base somewhere else safe - hopefully with technology that you control. You won't be the last person to get screwed over by the callous machinery of dehumanised big-tech (AWS or Microsoft would be no better, sadly I think you are rationalising loss). We must all wake up to just how horribly precarious the lives of ordinary people are against th…
> AWS or Microsoft would be no better, sadly I think you are rationalising loss
In my experience AWS has much better support. Google is famously indifferent to user support issues.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#17Care to divulge a general idea of what these apps were before expecting sympathy?
Why does what the apps do matter? The dude has software that puts the sushi on the table and google peed all over the table.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#18Earlier quoted context omitted.
I don't have the statistics to back up any statement about the odds that one provider or another is safer, but AWS has had a person I could talk to and they really resolved my issues and seemed empowered to do so. That's a big and real difference.
Anecdotal but I listed a few graphics cards on Amazon with the same account I had AWS on and they booted me without any recourse or contact information. Very strange.
There really needs to be some more legal precedent around this stuff. In the commercial real estate leasing industry there are legal commitments and a framework of legal understanding to protect business owners or at least provide predictability. That needs to be applied to leasing computing resources given how much business flows through the internet now.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#19I have had GSuite with my domain for 10 years, so theres a lot of emails and apps that I used with Google auth. I always worry about what might happen if something out of my control on Google's end locked me out.
Re: Warning – Google suspended GCP services for 'verification', lost my business
#20That sucks.
I don't like Amazon as a company, but AWS support is great. A couple of times in the past I've made some complaint about them on Twitter, and a rep has actually reached out and helped resolve the issue. And I'm a tiny fish, with monthly bills under $10.