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Protonmail can delete the wrong email and nobody cares

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Re: Protonmail can delete the wrong email and nobody cares

#11

They also don’t care about locking you permanently out of your own e-Mail with no warning, for no reason, with no recourse. Honestly - there are far better options out there. They’re not in anyway a responsible enough business to manage an e-mail service. It’s run more like a hobby project than critical infrastructure.

Yep, I encountered this and will not renew the service next year as a result.

Re: Protonmail can delete the wrong email and nobody cares

#12
post #8

They also don’t care about locking you permanently out of your own e-Mail with no warning, for no reason, with no recourse. Honestly - there are far better options out there. They’re not in anyway a responsible enough business to manage an e-mail service. It’s run more like a hobby project than critical infrastructure.

What are those better options that HN likes? I just switched all my accounts to protonmail, but stories like this make me want to reconsider. The fact that they won't allow me to set up a forwarding rule in case I want to switch again doesn't help.

HN is hooked on fastmail which is a great provider to be honest. Have a look at mailbox.org which is in business since the 90s too. Avoid the privacy trending providers promising you to encrypt your emails.

Re: Protonmail can delete the wrong email and nobody cares

#13
post #8

They also don’t care about locking you permanently out of your own e-Mail with no warning, for no reason, with no recourse. Honestly - there are far better options out there. They’re not in anyway a responsible enough business to manage an e-mail service. It’s run more like a hobby project than critical infrastructure.

What are those better options that HN likes? I just switched all my accounts to protonmail, but stories like this make me want to reconsider. The fact that they won't allow me to set up a forwarding rule in case I want to switch again doesn't help.

First of all, bring your own domain. That way you can just point the same address elsewhere if you need to switch again without having to deal with forwarding.

edit: As mentioned by a sibling comment, my email is currently on Fastmail, zero problems.

Re: Protonmail can delete the wrong email and nobody cares

#15
post #8

They also don’t care about locking you permanently out of your own e-Mail with no warning, for no reason, with no recourse. Honestly - there are far better options out there. They’re not in anyway a responsible enough business to manage an e-mail service. It’s run more like a hobby project than critical infrastructure.

What are those better options that HN likes? I just switched all my accounts to protonmail, but stories like this make me want to reconsider. The fact that they won't allow me to set up a forwarding rule in case I want to switch again doesn't help.

FWIW, I went from gmail -> protonmail -> fastmail, and have been very happy with fastmail.

protonmail is great as a secure disposable email, but as a go-to daily email service I found it too difficult to manage. Hard to use other email clients due to requiring this bridge, and their mobile apps and web guis are just not up-to-par with other offerings. Being able to use any frontend on mobile (and not deal with complicated proxy setups) was my biggest issue.

Using a custom domain has made the switches easier, as I don't have to tell anyone to update their contacts or worry about forwarding. Just exporting/importing, change some MX records, and I can switch providers any time.

Re: Protonmail can delete the wrong email and nobody cares

#16
post #8

Earlier quoted context omitted.

What are those better options that HN likes? I just switched all my accounts to protonmail, but stories like this make me want to reconsider. The fact that they won't allow me to set up a forwarding rule in case I want to switch again doesn't help.

First of all, bring your own domain. That way you can just point the same address elsewhere if you need to switch again without having to deal with forwarding. edit: As mentioned by a sibling comment, my email is currently on Fastmail, zero problems.

Sounds reasonable. Any gotchas there? I already read that vanity TLDs are bad, obscure countries' TLDs are bad, and even .eu may be unstable. Which are good services that can sell me an .org or .de domain for a fair price?

Re: Protonmail can delete the wrong email and nobody cares

#18
post #16

Earlier quoted context omitted.

First of all, bring your own domain. That way you can just point the same address elsewhere if you need to switch again without having to deal with forwarding. edit: As mentioned by a sibling comment, my email is currently on Fastmail, zero problems.

Sounds reasonable. Any gotchas there? I already read that vanity TLDs are bad, obscure countries' TLDs are bad, and even .eu may be unstable. Which are good services that can sell me an .org or .de domain for a fair price?

> and even .eu may be unstable

Do you mean you can lose your domain if your country leaves the EU, or are you talking about other issues?

Re: Protonmail can delete the wrong email and nobody cares

#19
post #8

They also don’t care about locking you permanently out of your own e-Mail with no warning, for no reason, with no recourse. Honestly - there are far better options out there. They’re not in anyway a responsible enough business to manage an e-mail service. It’s run more like a hobby project than critical infrastructure.

What are those better options that HN likes? I just switched all my accounts to protonmail, but stories like this make me want to reconsider. The fact that they won't allow me to set up a forwarding rule in case I want to switch again doesn't help.

I’ve been a Fastmail user for about a decade (I just checked; wow!) and am very, very happy with them. I wish more companies were like them. The service is very reliable, the product is great, their support is amazing and very kind. A lot of companies get distracted by big pivots and hyper-growth ideas, while companies like Fastmail focus on doing their main job very well.

Re: Protonmail can delete the wrong email and nobody cares

#20
post #9

My own mail policy is simple: - a hosted service because host one myself is too much work CAUSED by anti-spam measure by some "self-appointed sheriffs" of the net; - mail fetched from remote via fetchmail, no messages left on the server, filtered on my homeserver via maildrop, indexed via notmuch, muchsync-ed over SSH to desktop(s)/laptop. That's is.

I think we have very different understandings of the word "simple".
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