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FogBugz new owners attempting to auto-upgrade all free plans to paid

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Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#11

Post by jabbany »

raverbashing wrote: post #10
lioeters wrote: post #4

Great way to ruin the FogBugz brand and reputation: move everyone from free to paid tier without consent, and send out emails with a short notice telling them they will be charged $30/month - when most of these users haven't heard from/of them in over a decade. The flood of complaints is hilarious. https://twitter.com/search?q=fogbugz&src=typed_query

Yeah, the search results are golden "Good luck with the chargebacks FogBugz."

Yeah this kind of move seems like an easy way to speed run getting kicked off your payment processor...

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#12

Post by that_guy_iain »

lioeters wrote: post #4

Great way to ruin the FogBugz brand and reputation: move everyone from free to paid tier without consent, and send out emails with a short notice telling them they will be charged $30/month - when most of these users haven't heard from/of them in over a decade. The flood of complaints is hilarious. https://twitter.com/search?q=fogbugz&src=typed_query

Honestly, I doubt the people who bought it care. It looks like some random company with some random stock photos that is just trying to extract as much money as possible.

Not the first time we've seen an acquirer completely screw up a brand in order to make more money.

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#13

Post by cheesedoodle »

I registered and have not logged in since 2012. This is what I got 12 hrs ago. To me, It does not seem like they are charging me, seemingly because I never entered any billing data?

``` Dear cheesedudles,

Your current free subscription for FogBugz is expiring on October 16, 2022. To continue using FogBugz, please add payment details to your account today.

Because you're already a valued FogBugz user, we've automatically upgraded your account to include up to five individual users with your new paid subscription. Plus if you renew now, you qualify for 50% off any subscription tier, including the five-user license tier. Follow this link to upgrade your subscription plan now.

Trouble upgrading? Please create a ticket on our support portal support.fogbugz.com.

Enjoy your upgrade,

Team FogBugz ````

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#15

Post by m4tthumphrey »

To play devils advocate, is this not just an exercise to remove stale accounts? It looks like everyone who received the email does not have a payment method on their account so it seems more like "If you don't add a payment method to your account we'll be closing it?"

No?

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#16

Post by CogitoCogito »

m4tthumphrey wrote: post #15

To play devils advocate, is this not just an exercise to remove stale accounts? It looks like everyone who received the email does not have a payment method on their account so it seems more like "If you don't add a payment method to your account we'll be closing it?" No?

> No?

No. If that were the case, why wouldn't they just have said so in the emails they sent out? Only "legitimate" explanation is it's a bug.

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#17

Post by SyneRyder »

cheesedoodle wrote: post #13

I registered and have not logged in since 2012. This is what I got 12 hrs ago. To me, It does not seem like they are charging me, seemingly because I never entered any billing data? ``` Dear cheesedudles, Your current free subscription for FogBugz is expiring on October 16, 2022. To continue using FogBugz, please add payment details to your account today. Because you're already a valued FogBugz user, we've automatica…

I got that too, but there's an email that gets sent 3 - 4 hours after that one. Look for "Your Manuscript Account" from "FogBugz Customer Success". Of course, any billing attempt won't succeed without updated payment info (unless their next step is to try to send it to collections....)

"Hi!

This email is to notify you that we will be charging $31.25 to your prepaid account (Account URL: [redacted]) on Sep 17, 2022 for the following services:

- Monthly discounted (50.00%) fee for FogBugz for up to 5 users for the period September 17, 2022 to October 17, 2022. - ($12.50)

- Monthly discounted (50.00%) fee for FogBugz-TimeTracking for up to 5 users for the period September 17, 2022 to October 17, 2022. - ($6.25)

- Monthly discounted (50.00%) fee for FogBugz-Wiki for up to 5 users for the period September 17, 2022 to October 17, 2022. - ($6.25)

- Monthly discounted (50.00%) fee for FogBugz-Agile for up to 5 users for the period September 17, 2022 to October 17, 2022. - ($6.25)

Once these charges have been processed, they will appear on your online statement, available here:

[unique URL redacted]

For more information on billing, see our FAQ here:

http://help.fogcreek.com/9912/fogbugz-billing-faq

All the best,

FogBugz Customer Success

EDIT: Oh wow. Try clicking on that FAQ link. Or if you want to save a click, the ZenDesk reply says "Oops, this help center no longer exists. The company you're looking for is no longer using our help center."

Re: FogBugz new owners attempting to auto-upgrade all free plans to paid

#19

Post by londons_explore »

matterhorn2000 wrote: post #14

Tried the same thing with Jumpcloud. Used it for a while. Disabled all users and moved on. 3 years (!!) later some debt collection lawyer contacts me about my $8000 bill. Wtf. Good luck collecting that.

If jumpcloud sold your account to a debt collector, they have already made their money.

It's the debt collector who will lose out.

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