https://www.avoma.com/ we use for sales. very tight controls
Tell HN: Otter.ai bot recording meetings without consent
11–20 of 191 posts
Re: Tell HN: Otter.ai bot recording meetings without consent
#12> I am not much of a privacy person but I feel completely abused in this situation. I have opened a support ticket with screenshots but there is no response, and according to Twitter they are essentially not reviewing tickets from free users at the moment. Important thing here is, you're not a customer. > Are there other, more privacy oriented transcription services anyone can recommend? Probably not, since this is p…
> Important thing here is, you're not a customer.
That’s not the important thing at all. The important thing is the Otter.ai is violating the privacy of its users, potentially even breaking laws in some jurisdictions.
If anything, it raises some more red flags that they’re ignoring consent for free users, since that could be interpreted as an attempt to monetize them by collecting data (again, without consent)
If you don’t want non-paying users, then don’t offer a free tier. You don’t get a free pass to do whatever you want to a user just because they aren’t using your paid plan.
Re: Tell HN: Otter.ai bot recording meetings without consent
#13> I am not much of a privacy person but I feel completely abused in this situation. I have opened a support ticket with screenshots but there is no response, and according to Twitter they are essentially not reviewing tickets from free users at the moment. Important thing here is, you're not a customer. > Are there other, more privacy oriented transcription services anyone can recommend? Probably not, since this is p…
> You don't need a more privacy focused app, you just need another app and probably to become a customer so you can get the support you clearly want.
A local transcription, manually triggered service would solve the concern I think.
> You don't need a more privacy focused app, you just need another app and probably to become a customer so you can get the support you clearly want.
I think there's a difference between free users with a "hey, my app is broken" complaint and "hey, you just did something incredibly wrong" complaint. It would be like if free Dropbox started uploading random files that it wasn't allowed to in the settings.
Re: Tell HN: Otter.ai bot recording meetings without consent
#14> I have opened a support ticket with screenshots but there is no response, and according to Twitter they are essentially not reviewing tickets from free users at the moment.
Are you living somewhere covered by GDPR (=EU, UK, nordic states) or in California? If yes, complain at the data protection agency.
Re: Tell HN: Otter.ai bot recording meetings without consent
#15I just deleted my account because of that, also they share conversations with everyone in the meeting by DEFAULT, it wasn't nice receiving a message from a co-worker telling me that he received an email with the transcription it generated.
Re: Tell HN: Otter.ai bot recording meetings without consent
#16I just deleted my account because of that, also they share conversations with everyone in the meeting by DEFAULT, it wasn't nice receiving a message from a co-worker telling me that he received an email with the transcription it generated.
Wtf, that's terrible UX.
Re: Tell HN: Otter.ai bot recording meetings without consent
#17Tangential, but I often wish I had screenshots to prove I'd opted in, or out, or otherwise done the right thing. It shouldn't be too expensive to record and index the screen whenever I'm doing something important online and keep it for a week.
Would a screenshot really prove anything, though? It would be trivial to modify
Re: Tell HN: Otter.ai bot recording meetings without consent
#18> I am not much of a privacy person but I feel completely abused in this situation. I have opened a support ticket with screenshots but there is no response, and according to Twitter they are essentially not reviewing tickets from free users at the moment. Important thing here is, you're not a customer. > Are there other, more privacy oriented transcription services anyone can recommend? Probably not, since this is p…
> You don't need a more privacy focused app, you just need another app and probably to become a customer so you can get the support you clearly want. A local transcription, manually triggered service would solve the concern I think. > You don't need a more privacy focused app, you just need another app and probably to become a customer so you can get the support you clearly want. I think there's a difference between…
> I think there's a difference between free users with a "hey, my app is broken" complaint and "hey, you just did something incredibly wrong" complaint. It would be like if free Dropbox started uploading random files that it wasn't allowed to in the settings.
The thing is, you would need to review each of the complaints to know which is which. If you're providing no support and because you're not taking money for the service there is no real liability (depending on the contract) being a non-customer would mean, if they do something incredibly wrong you need to get a new provider.
If you're not a customer, you can't expect support. If you want support, pay $10 and then fill the ticket. It just annoys me when people complain about not getting support when they've not paid for anything.
Re: Tell HN: Otter.ai bot recording meetings without consent
#19I just deleted my account because of that, also they share conversations with everyone in the meeting by DEFAULT, it wasn't nice receiving a message from a co-worker telling me that he received an email with the transcription it generated.
Wtf, that's terrible UX.
For sure, it’s almost certainly a “growth hacking” attempt (they’re hoping the ppl they email signup to otter.ai), but a pretty terrible one. Every other similar growth hacking attempt I’ve seen will explicitly ask for consent before sending anything to non-users of the app.
Overall, sounds like a VERY unscrupulous company, that you shouldn’t trust with your personal data.
Re: Tell HN: Otter.ai bot recording meetings without consent
#20There are plenty of places where this is illegal wiretapping, whether it’s you doing it or otterai is debatable.