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Slack’s free plan change is causing an exodus

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Re: Slack’s free plan change is causing an exodus

#11
post #4

What is it about free services that brings out the worst complaints from people? I understand the paid plans aren’t cheap for small projects, but then maybe don’t rely on a free service for archiving important information.

In general your worst customers are the ones who see no value in your service; which tends to collect in the “free” tier.

Re: Slack’s free plan change is causing an exodus

#19
post #4

What is it about free services that brings out the worst complaints from people? I understand the paid plans aren’t cheap for small projects, but then maybe don’t rely on a free service for archiving important information.

People don't value things that are cheap or free. Anyone who has spent enough time doing work on commission knows this. If you set your price too low, you'll get customers of quality proportional to that price, some of whom will believe it's their right to ask the moon of you (or their money back). By raising your price, you won't have as many customers, but the customers you do keep will likely be high of quality and much easier to work with. Even if they request more work of you, they will likely make it worth your while.

I noticed this as an independent web developer. When I charged very little, all my clients believed they could make unlimited changes to the expectations of the project, no matter how impractical or time consuming. When I charged what at the time I thought was way more than I was actually worth, someone still ended up paying me and they actually respected my expertise while leaving me alone most of the time.

Re: Slack’s free plan change is causing an exodus

#20
post #3

Setting aside that this is from a Slack competitor... > one would be hard-pressed to find any who are excited about it Me. You know all that bitching we collectively do about ad and tracking supported business models obsfuscating the cost of "free" products? The solution is being willing to pay for something you use and like.

I would be excited if it applied to paid plans too so "oh the documentation is this ancient Slack thread" would stop being treated as a viable option. ;)
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