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Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

status.stripe.com

11–20 of 211 posts

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#11

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

Are processors like Square any better?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#13

Switched to Paddle earlier this year for other reasons, glad I'm not affected by this. Paddle is not as pleasant to work with as Stripe from a dev perspective but it also handles so much more that what I need to integrate is tiny compared to Stripe.

Looks expensive, though. 5% + 50¢

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#14

Switched to Paddle earlier this year for other reasons, glad I'm not affected by this. Paddle is not as pleasant to work with as Stripe from a dev perspective but it also handles so much more that what I need to integrate is tiny compared to Stripe.

Looks expensive, though. 5% + 50¢

They also do more AFAIK.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#15

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

Are processors like Square any better?

Possibly. I'm still angry at Square because I emailed them repeatedly 10+ years ago telling them to add gateway processing (which they didn't have), and they took forever. Stripe's business shouldn't even exist. Square had a head start and should have just made a payment gateway/API and eaten their lunch. They absolutely had an internal API, quite obviously, so not productizing it and letting a whole new business in Stripe come around and launch that product and crush them was absurd.

I've used Square's on-premises processing for minor stuff like a side business of mine, but nothing too serious. Their fees aren't too good; they're comparable to Stripe but Stripe's ecosystem for developers is far better.

If/when we switch, we'll probably just go to a bare bones payment processor that is much cheaper than Stripe with less support.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#16

Switched to Paddle earlier this year for other reasons, glad I'm not affected by this. Paddle is not as pleasant to work with as Stripe from a dev perspective but it also handles so much more that what I need to integrate is tiny compared to Stripe.

If it goes down though, you're up s's creek without Paddle ;)

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#17

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

Sorry for the issues here—could you email me at edwin@stripe.com?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#18

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

Sorry for the issues here—could you email me at edwin@stripe.com?

Why is complaining on HN necessary to get proper customer support?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#20

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

Sorry for the issues here—could you email me at edwin@stripe.com?

Done.
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