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How to lose access of our your servers on DigitalOcean

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Re: How to lose access of our your servers on DigitalOcean

#12

Post by migueltarga »

spicybright wrote: post #6

At least you've learned a good lesson here. If you want ownership of an account, you need ownership of the email you use. And do a hard separation between personal and work services. Also, it sucks the hoops you're going through, but it's good they resist common social engineering tactics like they are. Good on them. Maybe suck up to a sys admin to re-instate the email for a day if support goes nowhere.

They did everything to confirm my Identity and prevent social engineering tactics which is exactly what I expected from the company.

But I feel like they don't have an internal process to solve this issue, I haven't anything back for the last 8 hours..

Re: How to lose access of our your servers on DigitalOcean

#13

Post by alexklarjr »

reidjs wrote: post #4

Losing your email isn't DigitalOcean's fault and the fact that they are actively working on getting you access back should prevent you from naming and shaming them.

If he is using github account, all he need is to authenticate with it. He is not obliged to keep his email, phone, home address and authenticator ready because system deciding he is sus every 30 days.

Re: How to lose access of our your servers on DigitalOcean

#14

Post by spicybright »

migueltarga wrote: post #8
reidjs wrote: post #4

Losing your email isn't DigitalOcean's fault and the fact that they are actively working on getting you access back should prevent you from naming and shaming them.

I love Digital Ocean, don't get me wrong. Im just sharing the Bad experience with the "Social Authentication" flow and how long it is taking to solve a simple problem. This also a heads up for anyone using GitHub as the authentication method.

It's definitely not a simple problem though. Anyone can claim they own your account. And it would be bone-headed to make the re-verification process easy.

Re: How to lose access of our your servers on DigitalOcean

#15

Post by migueltarga »

spicybright wrote: post #14
migueltarga wrote: post #8

Earlier quoted context omitted.

I love Digital Ocean, don't get me wrong. Im just sharing the Bad experience with the "Social Authentication" flow and how long it is taking to solve a simple problem. This also a heads up for anyone using GitHub as the authentication method.

It's definitely not a simple problem though. Anyone can claim they own your account. And it would be bone-headed to make the re-verification process easy.

Sure, but I did not change my Authentication Method. Im still using GitHub login. With the same Github ID...

Re: How to lose access of our your servers on DigitalOcean

#18

Post by trebbble »

reidjs wrote: post #4

Losing your email isn't DigitalOcean's fault and the fact that they are actively working on getting you access back should prevent you from naming and shaming them.

I do think it's at least surprising that changing your email address on GitHub would cause you to lose access to places where you used GitHub 3rd party auth to login. If those schemes don't centralize management of those kinds of details to the auth provider, what's the point of them?

Re: How to lose access of our your servers on DigitalOcean

#19

Post by migueltarga »

codegeek wrote: post #16

I don't understand the issue. Can someone ELI5 ? OP signed up with DO using Github login but used a different primary email account on DO which they have no longer access to and now DO will not let them login with Github ?

Just had a different primary email on my Github account, when I signed up for DO. By changing my primary email account on Github, I lost access to DO.
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