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Tesla currently provides Comcast levels of customer support

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Re: Tesla currently provides Comcast levels of customer support

#11
post #9

My cousin’s Tesla, costing over 100k, is reliably unusable for half the year. Everyone I know who owns a Tesla is using other cars a significant amount of time due to the repairs issue (they also break down a lot more). However, the cheerleading leading up to the purchase, and the fact that no one else is talking about this publicly, leads many to not talk about it. It’s way too much like a cult.

Many Tesla owners also own Tesla stock.

Re: Tesla currently provides Comcast levels of customer support

#12

That's darn good compared to the Industry Incumbents, though. They do CenturyLink levels of service.

You realise there's an excellent chance that the "industry incumbents" have been aware of the switch to EVs and hybrids, and are just biding their time before Tesla's circus show collapses?

It's been pretty obvious for a while to a casual observer of incoming government regulations (at least, in the EU) that ICE car production will literally be banned very soon. I'm sure the companies that form the backbone of the economy of a major country in the EU have had even more notice. In fact, I suspect they will do very well out of this transition.

Re: Tesla currently provides Comcast levels of customer support

#13
post #9

My cousin’s Tesla, costing over 100k, is reliably unusable for half the year. Everyone I know who owns a Tesla is using other cars a significant amount of time due to the repairs issue (they also break down a lot more). However, the cheerleading leading up to the purchase, and the fact that no one else is talking about this publicly, leads many to not talk about it. It’s way too much like a cult.

How could this be? They have so many fewer moving parts!

\s

Re: Tesla currently provides Comcast levels of customer support

#14
post #9

My cousin’s Tesla, costing over 100k, is reliably unusable for half the year. Everyone I know who owns a Tesla is using other cars a significant amount of time due to the repairs issue (they also break down a lot more). However, the cheerleading leading up to the purchase, and the fact that no one else is talking about this publicly, leads many to not talk about it. It’s way too much like a cult.

Owning a Tesla is like joining a cult. The sunk cost of having bought one and the loss of face after all the bragging leads many to carry on denying that they have bought the promises and ended up with a lemon.

Perhaps there is a opportunity in creating a 12-step program / detox.

I'm sticking with my 6 year old car. It goes where and when I want it to. No smart ass computer on wheels that thinks it knows better than me.

Re: Tesla currently provides Comcast levels of customer support

#16

Maybe after enough of these stories become common knowledge, we'll hear less of the "EVs have fewer parts and are therefore more reliable" argument. Reliability is largely a function of design and engineering choices.

EVs should by design be more reliable, since they have fewer wear&tear parts (no ICE).

If Tesla were to make an ICE car none would function the year out because their manufacturing quality is horrendous.

Reliability and simplicity goes hand in hand, but it doesn't make the simple thing immune to failure if the quality is crap.

Re: Tesla currently provides Comcast levels of customer support

#17
post #9

My cousin’s Tesla, costing over 100k, is reliably unusable for half the year. Everyone I know who owns a Tesla is using other cars a significant amount of time due to the repairs issue (they also break down a lot more). However, the cheerleading leading up to the purchase, and the fact that no one else is talking about this publicly, leads many to not talk about it. It’s way too much like a cult.

How could this be? They have so many fewer moving parts! \s

It's not the mechanical parts that are the problem. It's the software. The Tesla owners are not only software beta-testers but also the crash test dummies.

Re: Tesla currently provides Comcast levels of customer support

#18

Maybe after enough of these stories become common knowledge, we'll hear less of the "EVs have fewer parts and are therefore more reliable" argument. Reliability is largely a function of design and engineering choices.

EVs should by design be more reliable, since they have fewer wear&tear parts (no ICE). If Tesla were to make an ICE car none would function the year out because their manufacturing quality is horrendous. Reliability and simplicity goes hand in hand, but it doesn't make the simple thing immune to failure if the quality is crap.

>EVs should by design be more reliable, since they have fewer wear&tear parts (no ICE).

It's possible to make perfectly reliable software, and an unreliable screwdriver.

>Reliability and simplicity goes hand in hand

True, but modern EVs are only simple in concept. In practice, they rely on the precise operation of legions of components with nm-sized features, that are bumped and shaken continuously throughout the vehicle's life.

Re: Tesla currently provides Comcast levels of customer support

#19

Earlier quoted context omitted.

EVs should by design be more reliable, since they have fewer wear&tear parts (no ICE). If Tesla were to make an ICE car none would function the year out because their manufacturing quality is horrendous. Reliability and simplicity goes hand in hand, but it doesn't make the simple thing immune to failure if the quality is crap.

>EVs should by design be more reliable, since they have fewer wear&tear parts (no ICE). It's possible to make perfectly reliable software, and an unreliable screwdriver. >Reliability and simplicity goes hand in hand True, but modern EVs are only simple in concept. In practice, they rely on the precise operation of legions of components with nm-sized features, that are bumped and shaken continuously throughout the veh…

Also the automakers and supply chains have decades of experience making ICEs very reliable. Actually quality and reliability we now have for reasonable prices is not bad at all. On average they just work.

Re: Tesla currently provides Comcast levels of customer support

#20

Sounds like they've gotten better! https://www.reddit.com/r/EnoughMuskSpam/comments/99sbwa/form...

That is a terrifying read. I work with orgs that produce similarly poor quality software, but that software isn't controlling "two ton death machines".
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