Earlier quoted context omitted.
Well its not a cheap product, I suspect its just a massive knot of complexity and thus massively expensive to maintain and manage.
Massive pile of garbage is more like it. As a developer, the only thing slowing me down from getting work done was waiting on JIRA and being told to use the crap they call Confluence to document things.
JIRA & Confluence seem to be the best of a bad bunch. I do miss the self-hosted option.