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St. John's woman loses home after Phoenix pay fiasco

cbc.ca

11–20 of 25 posts

Re: St. John's woman loses home after Phoenix pay fiasco

#11

I'm confused about why she stayed? It doesn't say she ever got any money back. I would be gone after the first 0$ check, why would you stay after that?

She was working for the Canadian government, not shady joe’s fix-it shop, and thus likely thought the issue would be resolved long term. Plus I’m guessing she was on a defined benefit pension, creating an incentive to stay.

Also, she was still being billed taxes after 3 years after being axed... for pay she never received!

Re: St. John's woman loses home after Phoenix pay fiasco

#12
post #5

Giant systems of immense complexity that nobody can understand, what could go wrong? And even if they’re a complete failure, they’ll never admit to it

And the really frustrating thing is - there are people (like me and others on here right now) who'd be perfectly happy to sit and unravel and fix this monstrosity, but software development "how long is that going to take? And you'd better say a day" methodology prohibits any sort of complex/deep work.

Re: St. John's woman loses home after Phoenix pay fiasco

#13
post #10

I read one expert describe the Phoenix pay system as "garbage in, garbage out". The government signed hundreds of separate collective bargaining agreements with public sector unions, each with their own different rules for pay, overtime, etc, making the system highly complex. Because of this complexity, the software handling it is full of bugs. Arguably it's partially a failure on the government's part not to negotia…

Or, they could have built a system capable of having a bunch of different knobs and levers that each CBA represents.

Life is complex, technology should support that. We should not have to dumb life down to match.

Re: St. John's woman loses home after Phoenix pay fiasco

#14
post #10

I read one expert describe the Phoenix pay system as "garbage in, garbage out". The government signed hundreds of separate collective bargaining agreements with public sector unions, each with their own different rules for pay, overtime, etc, making the system highly complex. Because of this complexity, the software handling it is full of bugs. Arguably it's partially a failure on the government's part not to negotia…

> The government signed hundreds of separate collective bargaining agreements with public sector unions... Arguably it's partially a failure on the government's part not to negotiate a standard set of pay practices.

Honestly, I doubt the fault lies with unions. Did their previous pay system handle this? Don't private sector companies handle lots of different union rules? Doesn't stuff like SAP handle far more complicated legal and accounting rules across many many nations?

My guess is what really happened is they cheaped out given their requirements and/or adopted too-aggressive deadlines, and the failure proceeded from there.

> Because of this complexity, the software handling it is full of bugs.

The world is complicated. It's hella backwards to expect it to twist to conform to what would be simple to implement in software.

Re: St. John's woman loses home after Phoenix pay fiasco

#15
post #10

I read one expert describe the Phoenix pay system as "garbage in, garbage out". The government signed hundreds of separate collective bargaining agreements with public sector unions, each with their own different rules for pay, overtime, etc, making the system highly complex. Because of this complexity, the software handling it is full of bugs. Arguably it's partially a failure on the government's part not to negotia…

That reminds me of "Why Payroll is Hard" - https://wiki.c2.com/?WhyIsPayrollHard

However, that isn't an excuse for the "we need to be able to audit the system and explain where each cent in the deductions goes." For anything dealing with money, that is a fundamental and necessary requirement.

Bugs happen. Payroll is one of the the more complex systems. Payroll without auditing is something that is unforgivable.

Re: St. John's woman loses home after Phoenix pay fiasco

#16
post #13
post #10

I read one expert describe the Phoenix pay system as "garbage in, garbage out". The government signed hundreds of separate collective bargaining agreements with public sector unions, each with their own different rules for pay, overtime, etc, making the system highly complex. Because of this complexity, the software handling it is full of bugs. Arguably it's partially a failure on the government's part not to negotia…

Or, they could have built a system capable of having a bunch of different knobs and levers that each CBA represents. Life is complex, technology should support that. We should not have to dumb life down to match.

> Life is complex, technology should support that. We should not have to dumb life down to match.

This sentence implies that the opposite of "complex" is "dumb", though.

Re: St. John's woman loses home after Phoenix pay fiasco

#17
I'm not sure why they aren't treating this as a possible embezzlement? It seems to me like anyone familiar with this system could take payments for someone apparently without tracking and the result would be clawed back from later paychecks. Who is to say if 200k illegitimate bank accounts are receiving transfers every month?

Re: St. John's woman loses home after Phoenix pay fiasco

#18
post #16
post #13

Earlier quoted context omitted.

Or, they could have built a system capable of having a bunch of different knobs and levers that each CBA represents. Life is complex, technology should support that. We should not have to dumb life down to match.

> Life is complex, technology should support that. We should not have to dumb life down to match. This sentence implies that the opposite of "complex" is "dumb", though.

Ignoring that this is pointless pedantry, I don't really think so. I think it says that complex is on the high end of the scale, and dumbing something down slides it towards the low end of simple.

Re: St. John's woman loses home after Phoenix pay fiasco

#19
post #18
post #16

Earlier quoted context omitted.

> Life is complex, technology should support that. We should not have to dumb life down to match. This sentence implies that the opposite of "complex" is "dumb", though.

Ignoring that this is pointless pedantry, I don't really think so. I think it says that complex is on the high end of the scale, and dumbing something down slides it towards the low end of simple.

I think things can be simpler without being dumb.

Re: St. John's woman loses home after Phoenix pay fiasco

#20
it seems to be a natural law that once a society takes the steps to create a government that "grants" rights to the citizens, the road to a hell is already paved. It is now inevitable that the government will see citizens as their property, and all justice is lost.
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