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The Problem with Slack at Scale

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Re: The Problem with Slack at Scale

#11
post #5

Earlier quoted context omitted.

Totally agree with this, not to mention that chat apps are some of the most boring, uninteresting, and braindead "problems" to solve and they have been basically completely "solved" over and over again since bulletin boards.

And yet Atlassian managed to not solve it with HipChat and not solve it again with Stride.

What does that tell about Atlassian?

Re: The Problem with Slack at Scale

#12
post #3

I'd add security to the list of things to address. Aggregating all of the institutional knowledge of the company to one perpetually searchable global workspace hosted in a US company's shared cloud vulnerable to being downloaded and abused by a global breakin or any compromised employee account is bad.

I thought much the same. Controlling the custody and flow of information is impossible with tens of thousands of users and pretty much no policies or significant monitoring in place.

I think centralised control by company IT admins would be more catering to Teams customers than to Slack customers. To keep the attraction and user satisfaction of Slack it needs to be user / team centric. Maybe something federated or sharded like Mastodon or Discord. Might even be possible to distrust the servers and have end2end crypto.

Re: The Problem with Slack at Scale

#13
post #7

>Slack is based on IRC and is a messaging client. It was built for synchronous communication and not for collaboration. As a result, the way to scale Slack for a large company is to create more and more channels. This increases the amount of information generated in a company. Whilst this can be a good thing, Slack users don’t have the ability to filter high-quality information from low-quality. [emphasis mine] This…

Reminders are the 2.5 option. Scan and postpone until a better time to read.

Re: The Problem with Slack at Scale

#14
> Slack Alternatives

> 2. Slack clone but with Feature X. Feature X is usually something like task management, project management, notes etc. Examples of these apps are Chanty, Rock.so, Flock, Ryver, Twist (there are many more).

> The problem with the apps in the second category is that they end up competing with two existing tools.

I use 4 written communication tools:

1. Slack for (a) async & sync team chat (b) async company/other-teams channels

2. Email for formal company communication (I don't send email, other than auto calendar invites)

3. git/GitHub for project work

4. Google Docs for RFCs

In addition there are sync meets and pairing sessions.

The only thing that I find missing is a good shared whiteboard and hallway/watercooler chats.

The problem with Slack exists between chair and keyboard--it's about finding a way to use it that works. If the culture is for anyone to post arbitrary volume in a large channel, then that's on you. Similarly if your company/teams create too many channels that many people should be in, you're doing it wrong. My policy is that if there's more than X people in a channel I don't need to pay attention (except for the 1 official company announcements channel).

Re: The Problem with Slack at Scale

#15
I think Zulip has the potential to become a dominant solution in this space if they find way to make the UI as appealing as Slack. Zulip offers a new approach on how to structure discussions by threads while still being a chat application with a “linear” flow.

Re: The Problem with Slack at Scale

#16
>I spent nearly 4 years working on Workplace from Meta, so I’m familiar with building in this space.

Some VC guy said this is one of the biggest red flags he looks for in a startup. It almost always leads to failure. I dont remember the exact reasons but something like it means the startup doesnt understand fundamental market segment issues and grit required to overcome them.

Re: The Problem with Slack at Scale

#17
post #7

>Slack is based on IRC and is a messaging client. It was built for synchronous communication and not for collaboration. As a result, the way to scale Slack for a large company is to create more and more channels. This increases the amount of information generated in a company. Whilst this can be a good thing, Slack users don’t have the ability to filter high-quality information from low-quality. [emphasis mine] This…

Reminders are the 2.5 option. Scan and postpone until a better time to read.

How do you identify if a message is of the 2.5 variety without first reading it to confirm it is not a 2? You still need to be interrupted to read the message. In my experience reminders have always been a way to manage work and not a way to manage notifications.

Re: The Problem with Slack at Scale

#18

> Slack Alternatives > 2. Slack clone but with Feature X. Feature X is usually something like task management, project management, notes etc. Examples of these apps are Chanty, Rock.so, Flock, Ryver, Twist (there are many more). > The problem with the apps in the second category is that they end up competing with two existing tools. I use 4 written communication tools: 1. Slack for (a) async & sync team chat (b) asyn…

I'm always curious about how different teams have "solved" whiteboarding with distributed teams, as they are normally then not whiteboarding but using a collaborative diagramming tool which is much too restrictive.

The closest I've found is making sure everyone has a decent sized tablet and using Google Jam.

Re: The Problem with Slack at Scale

#19
post #6

One thing I think Teams does well in this space, and where I feel Slack falls short, is the organisation of channels. With Teams you can put people in... well teams, and each team has channels and other data associated with it. This hierarchy makes it easy for people to keep a multitude of channels and data organised without actually having to do it themselves. Another thing I have to (begrudgingly) concede to Teams…

Teams gets really confusing with its channel based "click here to start a new thread which will bury all other existing conversations".

Not sure why, but I find it to be the worst way of communicating anything.

Re: The Problem with Slack at Scale

#20
We adopted Slack and I hate it but use daily. What I find so frustrating with Slack is that it's

1. Super terrible at threading. Threads are clearly discouraged and don't nest. This appears to be by design, but even Usenet handled threading better.

2. Slack is an information wastebasket - at least in my experience it's really hard to find information once there's a significant traffic in a deployment.

3. Too Much Notification! I have to mute channels that has a high rate of addressing the channel.

However there's no denying that it's popular. Seems like every place I go is using Slack. At least slack allows me to edit my typos.

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